What are the responsibilities and job description for the Outside Services Team position at Ruby Falls?
Job Summary
The outside services team, delivers friendly Ruby Falls hospitality by immediately greeting guests as they arrive on property, directs traffic efficiently, assists guests as they park and exit parking lots. Team members keep parking grounds clean, offer directional assistance and enthusiastically answer guest questions about Ruby Falls, available tours, ticket options, food services, and the Chattanooga area. The outside services team create a strong presence to deter unlawful activity in a professional manner and adhere to established safety procedures and business policies.
Benefits
The outside services team, delivers friendly Ruby Falls hospitality by immediately greeting guests as they arrive on property, directs traffic efficiently, assists guests as they park and exit parking lots. Team members keep parking grounds clean, offer directional assistance and enthusiastically answer guest questions about Ruby Falls, available tours, ticket options, food services, and the Chattanooga area. The outside services team create a strong presence to deter unlawful activity in a professional manner and adhere to established safety procedures and business policies.
Benefits
- 401(k) plan
- EAP
- Birthday Pay
- Scholarship Opportunities
- Free Admission to Local Attractions
- Flexible Scheduling
- Team Member Events
- Free Wellness Screenings
- Assist with traffic flow of parking lots and surrounding areas.
- Being watchful of Ruby Falls grounds to help deter criminal activity.
- Provide friendly customer service which meets the company's expectations.
- Motion vehicles into the parking lot using arm signals as soon as in sight.
- Immediately acknowledge and greet guests with verbal interaction.
- Offer enthusiastic descriptions of services offered at Ruby Falls and other attractions.
- Provide directional information.
- Assist large vehicles such as buses, RV's, delivery trucks.
- Remain visible to oncoming traffic and guests.
- Direct vehicles to the next available spot.
- Assist guests back out of parking space, as needed.
- Escort guests to vehicles with umbrella, if needed.
- Be aware and ready to assist guests who need additional services.
- Verbally communicate with other team members via radio.
- Respond to parking lot emergencies and use best judgement to respond to each situation safely and effectively.
- Secure the building at night time by locking select areas.
- Empty trash cans and take trash bags to dumpster, if shift requires.
- Maintain cleanliness of all parking lots and other areas.
- Keep traffic moving though parking lot.
- "Thank" each guest leaving Ruby Falls.
- Other duties as assigned.
- Stand (up to 8 hours; Some shifts require you to stand in one spot for majority of shift).
- Lift and carry up to 50 pounds.
- Walk up to 2 miles each day.
- Ability to lift, grab, press, and push to perform essential duties.
- Push up to 100 pounds using a garbage tilt truck.
- Must be able to work in all but the most inclement weather.
- Must be available to work weekends and holidays.
- Must have valid driver's licenses with acceptable MVR to drive the company vehicle (18 or older).
- Ability to read, interpret, and respond to necessary documents.
- Ability to speak effectively with customers.
- Ability to work with minimum amount of supervision.