What are the responsibilities and job description for the Castle Café Team Member position at Ruby Falls?
Job Description
Job Title: Castle Café Team Member
Department: 06/Food
Type of Position: Full-time Status: Non-Exempt Hours: Varies
Job Summary
Café Team members are responsible for delivering excellent customer service, preparing and serving food/beverages and maintaining a clean, organized environment. Team members will also be responsible for adhering to safety and hygiene protocols to ensure a safe experience for visitors and staff.
Benefits
Job Title: Castle Café Team Member
Department: 06/Food
Type of Position: Full-time Status: Non-Exempt Hours: Varies
Job Summary
Café Team members are responsible for delivering excellent customer service, preparing and serving food/beverages and maintaining a clean, organized environment. Team members will also be responsible for adhering to safety and hygiene protocols to ensure a safe experience for visitors and staff.
Benefits
- 401(k) plan
- EAP
- Birthday Pay
- Scholarship Opportunities
- Free Admission to Local Attractions
- Flexible Scheduling
- Team Member Events
- Free Wellness Screenings
- Tips earned will vary by shift worked
- Must be available to work in and perform all roles as needed, including Castle Café and seasonal carts.
- Must maintain professionalism and courtesy while interacting with guests and team members.
- Must be able to comfortably interact with guests and deliver quality service based on Ruby Falls' Core Values.
- Must be available to train new team members with the point-of-sale system, opening and closing procedures, food safety and sanitation procedures.
- Demonstrates effective leadership through training and communicating with all team members.
- Demonstrates fairness, consistency, and confidentiality with all team members and works well with limited supervision.
- Ability to initiate open, clear communication with team members as well as managers.
- Ability to enforce food safety and sanitation.
- Assists in receiving and stocking food and beverage deliveries.
- Assists in keeping the stock and storage areas organized and clean.
- Ensures appropriate sanitization and cleanliness of all equipment including utensils, dishes, tables, and chairs.
- Ensure food temperatures are monitored.
- Ability to reliably meet required work schedule and adhere to company attendance policies.
- Ensure policies and alcohol laws are being followed as needed.
- Must maintain uniform compliance.
- Other duties as needed or assigned.
- Ability to sit, stand, walk, climb, stoop, and balance.
- Ability to lift, grab, press, and push to perform essential duties.
- Lift and carry up to 50 pounds.
- ServSafe Certification and Server Permit upon hire, as required.
- Must have basic computer skills, knowledge of Point-of-Sale systems.
- Must be available to work a flexible schedule including evenings, weekends, holidays, and peak seasons.
- Ability to input and access data in computer, to perform assigned duties with attention to detail and accuracy.
- Ability to understand guest inquires and provide accurate responses.
- Ability to count, give correct change, keep cash bags and drawers organized.
- Ability to multi-task in a fast-paced environment.
- Must be able to effectively work with team members to solve problems as they arise.