Job Description: Front Office Lead

Reports To: Office Manager / Practice Director
Employment Type: Full-Time
Compensation: $20–$30 per hour (based on experience)

Position Summary

The Front Office Lead ensures smooth patient flow, accurate financial coordination, and efficient scheduling for Ruby Canyon Dental. This role supports both patient experience and practice productivity through leadership, attention to detail, and proactive communication.

Key Responsibilities

• Prepare and review accurate treatment estimates and ledgers.
• Verify insurance coverage, waiting periods, and patient insurance discussions.
• Manage treatment estimates and follow-ups.
• Confirm patient copays and contact patients regarding financial portions or payment plans.
• Maintain full restorative and hygiene schedules aligned with production goals.
• Verify provider, insurance, and procedure accuracy at checkout.
• Ensure payments, adjustments, and next appointments are completed before checkout.
• Assist team members during downtime and ensure all documents and estimates are filed correctly.

Core Competencies

• Attention to Detail: Accuracy in estimates, insurance, and patient records.
• Leadership: Guides the front office team to achieve practice goals.
• Communication: Clear, empathetic, and professional interactions.
• Organization & Accountability: Manages multiple tasks efficiently and follows through.
• Problem Solving: Anticipates and resolves front office challenges.

Position Impact

The Front Office Lead upholds accuracy, efficiency, and trust at the heart of Ruby Canyon Dental. This position drives both patient satisfaction and operational success by ensuring every financial and scheduling process runs seamlessly.

Job Requirements

• Education: High school diploma required; degree in business or healthcare preferred.
• Experience: 2 years in a leadership or supervisory experience preferred.
• Technical Skills: Proficient with computer software, especially Microsoft. Strong understanding of dental insurance, treatment estimates, and billing preferred.
• Core Competencies: Excellent attention to detail, communication, organization, and accountability. Able to lead a team and maintain schedule and financial accuracy.
• Behavioral Expectations: Professional, empathetic, and proactive. Maintains confidentiality and models a positive, solutions-focused attitude.
• Physical Requirements: Office-based role with frequent computer and patient interaction; must be able to sit, type, and communicate effectively.