What are the responsibilities and job description for the Sales Systems Analyst position at Rubrik?
About Team & About Role
Rubrik delivers a single platform to manage and protect data in the cloud, at the edge, and on-premises. Enterprises choose Rubrik’s Cloud Data Management software to simplify backup and recovery, accelerate cloud adoption, and enable automation at scale. Rubrik’s run-anywhere, scale-out architecture is built to empower IT departments today, and in the future, reducing total cost of ownership while enabling infrastructure flexibility for a multi-cloud world.
This role will support core CRM applications, with a focus on existing technologies (Salesforce Sales Cloud, Clari, People.ai) which is utilized by the global Field Sales organization. The primary responsibilities will be to manage daily systems and process inquiries, troubleshooting and general help for the sales team and cross-functional stakeholders. The person who fills this role must be able to help define, prioritize and elaborate on business requirements, partner with business users, and work with internal resources (eg. IT, Sales Operations, Field Sales, Channel Sales), to develop and support SaaS-based CRM applications. The Sales Systems Analyst will also be responsible to take a supporting role in various Go-To-Market projects. The Sales Systems Analyst must have the ability to assess business and system process impacts and be committed to delivering efficient technology-based solutions in collaboration with Rubrik IT. This is a full-time position located at our HQ office in Palo Alto, CA. This is a hybrid position requiring three days in office.
What You'll Do
US Pay Range
$92,500—$138,800 USD
Join Us in Securing the World's Data
Rubrik (RBRK), the Security and AI company, operates at the intersection of data protection, cyber resilience and enterprise AI acceleration. The Rubrik Security Cloud platform is designed to deliver robust cyber resilience and recovery including identity resilience to ensure continuous business operations, all on top of secure metadata and data lake. Rubrik’s offerings also include Predibase to help further secure and deploy GenAI while delivering exceptional accuracy and efficiency for agentic applications.
Linkedin | X (formerly Twitter) | Instagram | Rubrik.com
Inclusion @ Rubrik
At Rubrik, we are dedicated to fostering a culture where people from all backgrounds are valued, feel they belong, and believe they can succeed. Our commitment to inclusion is at the heart of our mission to secure the world’s data.
Our goal is to hire and promote the best talent, regardless of background. We continually review our hiring practices to ensure fairness and strive to create an environment where every employee has equal access to opportunities for growth and excellence. We believe in empowering everyone to bring their authentic selves to work and achieve their fullest potential.
Our inclusion strategy focuses on three core areas of our business and culture:
Rubrik is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Rubrik provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Rubrik complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please contact us at hr@rubrik.com if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
EEO IS THE LAW
NOTIFICATION OF EMPLOYEE RIGHTS UNDER FEDERAL LABOR LAWS
Rubrik delivers a single platform to manage and protect data in the cloud, at the edge, and on-premises. Enterprises choose Rubrik’s Cloud Data Management software to simplify backup and recovery, accelerate cloud adoption, and enable automation at scale. Rubrik’s run-anywhere, scale-out architecture is built to empower IT departments today, and in the future, reducing total cost of ownership while enabling infrastructure flexibility for a multi-cloud world.
This role will support core CRM applications, with a focus on existing technologies (Salesforce Sales Cloud, Clari, People.ai) which is utilized by the global Field Sales organization. The primary responsibilities will be to manage daily systems and process inquiries, troubleshooting and general help for the sales team and cross-functional stakeholders. The person who fills this role must be able to help define, prioritize and elaborate on business requirements, partner with business users, and work with internal resources (eg. IT, Sales Operations, Field Sales, Channel Sales), to develop and support SaaS-based CRM applications. The Sales Systems Analyst will also be responsible to take a supporting role in various Go-To-Market projects. The Sales Systems Analyst must have the ability to assess business and system process impacts and be committed to delivering efficient technology-based solutions in collaboration with Rubrik IT. This is a full-time position located at our HQ office in Palo Alto, CA. This is a hybrid position requiring three days in office.
What You'll Do
- Identify and prioritize requests for bi-weekly sprints, create documentation, and manage change requests
- Support the Field Sales and Sales Operations team with any production related questions, inquiries and bugs/issues.
- Provide ongoing daily support to internal users, and follow up on user requests in a timely manner
- Develop test scripts and guide internal users during User Acceptance Testing (UAT) in order to meet bi-weekly and major project release deadlines
- Understand (capabilities and limitations) and work to enhance core sales CRM applications with the goal of optimizing the field sales experience and revenue generation
- Work closely with business users to understand their business needs and translate those into business requirements documents (BRD)
- Work closely with internal IT resources to ensure functionality and processes meet business requirements and objectives
- Develop and update process documentation as business requirements and processes change
- Be an advocate for automation and “best practice” solutions
- Collect, document, and maintain global sales policies to ensure consistency across the field sales organization (splits, holdovers, etc.)
- Work cross-functionally to maintain and improve upon system integrations
- Demonstrated experience working in a high growth, fast paced environment involving complex processes
- 1-3 years combined experience within Sales/Revenue Operations
- 2 years experience with Salesforce is required (Salesforce Admin Certification is highly desirable)
- 2 years experience with various GTM SaaS Applications (such as Clari, People.ai, Outreach, Pigment) is required
- Experience with Indirect Sales (Channel) motions is a plus
- Working knowledge of Google-Suite applications (Drive, Sheets, Documents, Slides etc)
- Exceptional ability to innovate upon existing processes in order to create greater efficiency
- Detail oriented and exceptional organizational skills
- Excellent professional verbal and written communication skills with ability to communicate with personnel across various departments and levels
- Business oriented, having a good understanding of basic enterprise technology sales principles and operations
- Inquisitive, with a desire to learn and be a contributor to business solutions that achieve the company’s goal of customer satisfaction and operational excellence
- Bachelor’s degree or equivalent experience
US Pay Range
$92,500—$138,800 USD
Join Us in Securing the World's Data
Rubrik (RBRK), the Security and AI company, operates at the intersection of data protection, cyber resilience and enterprise AI acceleration. The Rubrik Security Cloud platform is designed to deliver robust cyber resilience and recovery including identity resilience to ensure continuous business operations, all on top of secure metadata and data lake. Rubrik’s offerings also include Predibase to help further secure and deploy GenAI while delivering exceptional accuracy and efficiency for agentic applications.
Linkedin | X (formerly Twitter) | Instagram | Rubrik.com
Inclusion @ Rubrik
At Rubrik, we are dedicated to fostering a culture where people from all backgrounds are valued, feel they belong, and believe they can succeed. Our commitment to inclusion is at the heart of our mission to secure the world’s data.
Our goal is to hire and promote the best talent, regardless of background. We continually review our hiring practices to ensure fairness and strive to create an environment where every employee has equal access to opportunities for growth and excellence. We believe in empowering everyone to bring their authentic selves to work and achieve their fullest potential.
Our inclusion strategy focuses on three core areas of our business and culture:
- Our Company: We are committed to building a merit-based organization that offers equal access to growth and success for all employees globally. Your potential is limitless here.
- Our Culture: We strive to create an inclusive atmosphere where individuals from all backgrounds feel a strong sense of belonging, can thrive, and do their best work. Your contributions help us innovate and break boundaries.
- Our Communities: We are dedicated to expanding our engagement with the communities we operate in, creating opportunities for underrepresented talent and driving greater innovation for our clients. Your impact extends beyond Rubrik, contributing to safer and stronger communities.
Rubrik is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Rubrik provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Rubrik complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please contact us at hr@rubrik.com if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
EEO IS THE LAW
NOTIFICATION OF EMPLOYEE RIGHTS UNDER FEDERAL LABOR LAWS
Salary : $92,500 - $138,800