What are the responsibilities and job description for the Client Success Coordinator position at Ruane Attorneys At Law, LLC?
This is not an administrative role. It is not a legal support role. It is a relationship role.
The Client Success Coordinator is the firm's primary owner of the client experience after a matter is opened. You are the proactive voice clients hear between court dates, the person who catches problems before they become complaints, and the system that makes sure every client feels like the most important client we have. You will work alongside attorneys, pod leaders, and the intake and marketing teams to deliver a client experience that generates five-star reviews, referrals, and long-term loyalty.
You report to Teresa, Head of Legal Operations, and will work closely with the full leadership team.
Salary : $17 - $18