Senior Director, Member Experience & Product Strategy - Aviation

RTCA Inc. is a not-for-profit member organization that has been at the forefront of aviation standards development since 1935. We work in close collaboration with industry leaders, government organizations, and global stakeholders to develop consensus-based performance standards and guidance materials that enhance aviation safety, security, and efficiency worldwide.

Position Summary

RTCA, Inc. is seeking a senior leader with aviation expertise to fill the role of Senior Director, Member Experience & Product Strategy. This key leadership position is responsible for shaping RTCA's product strategy, strengthening engagement across our global membership, and serving as a representative of RTCA within the aviation community. The ideal candidate brings significant industry experience, and a strong commitment to our mission and the global aviation industry.

Essential Functions and Responsibilities

• Serve as a strategic advisor to executive leadership on product direction, member needs, and aviation industry trends
• Analyze industry feedback and organizational data to inform strategic recommendations.
• Represent RTCA at aviation industry events, and stakeholder meetings; lead RTCA’s presence at industry engagement opportunities
• Build and maintain strong relationships with aviation partners, regulators, and other stakeholders to support the mission and increase member value
• Monitor emerging aviation issues to ensure RTCA’s products and member offerings remain relevant and impactful to its members and the industry at large

Marketing & Communications

• Lead and manage a small team of professionals executing product delivery, member outreach and marketing/communication functions
• Oversee brand consistency, messaging, and external communications to members, stakeholders, and the broader aviation community
• Ensure cohesive and professional communication across all channels, including email, website, digital content, and social platforms
• Identify opportunities to increase visibility of RTCA products, events, and member benefits

Member Engagement

• Deliver a best-in-class member experience across onboarding, engagement, and renewal touchpoints
• Lead outreach efforts to build relationships with new and prospective members
• Manage the Association Management System (AMS)

Product Delivery & Operations

• Lead and manage a small team of professionals executing product delivery, member outreach and marketing/communication functions
• Lead the development, delivery, and continuous improvement of RTCA’s products, including training, publications, and events
• Manage the Learning Management System (LMS) and ensure high-quality, accurate, and updated content delivery
• Identify opportunities to enhance existing products and develop new offerings aligned with member needs and industry trends

Qualifications:

• 4-year degree in Business Management, Marketing Communications, or related field
• Minimum 10 years’ experience in the aviation industry
• Minimum 7 years’ experience leading effective, productive teams in a customer focused environment
• Strategic thinker and servant leader with excellent communication and interpersonal abilities
• Demonstrated experience developing and implementing a Strategic Plan
• Experience in a membership environment with a passion for serving members is essential
• Experience using data analytics to inform marketing strategy and business decisions that drive results
• Strong organizational skills with the ability to prioritize activities and adapt to changing needs to ensure efficient operations
• Detail-oriented and able to work effectively within a small, collaborative team
• Experience overseeing or implementing AMS systems is a plus

Work Environment:

• Location: Washington, D.C.
• Work Schedule: Hybrid, generally 3 days a week on-site in our Washington, DC office (Relocation Assistance is not available.)
• This position may require domestic and international travel estimated up to 15%

Compensation and Benefits:

• The expected pay range for this role is $155,000 to $170,000 per year and will be commensurate with factors such as relevant experience, skills, and qualifications
• RTCA offers a robust benefits package, including medical, dental, and vision coverage, with the employer covering 80% of the preferred plan medical premium and 100% of the premium for dental and vision for eligible employees and their dependents
• Disability and life insurance benefits are fully covered at no cost to the employee
• 401(k) retirement plan with employer matching
• Up to $150/month (up to $1,800 annually) towards approved transportation costs
• Annual incentive bonus program
• Paid time off and holidays including the week between Christmas Day and New Year’s Day
• Professional development and continuing education reimbursement

RTCA, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity, or national origin. Nothing in this job posting should be construed as an offer or guarantee of employment.

Please note that visa sponsorship is not available for this position. All applicants must apply directly through the RTCA, Inc. website or by emailing hr@rtca.org.