Client Advocate

RT Consulting, a multifaceted human resources management firm specializing in benefits administration, is seeking motivated, energetic, and dedicated individuals to join our growing team in the role of a Client Advocate.

The primary role of the Client Advocate is to answer inbound phone calls, as part of our call-center team, and provide support for our clients and their employees relating to their health benefits. Client Advocates will be given the resources to successfully navigate through a variety of benefit questions such as eligibility, claim processing, COBRA administration, enrollment, and other areas. In addition to the call-center responsibilities, the Client Advocate will support the operations team in the management and execution of client-specific processes.

An ideal candidate would demonstrate the following skills:

· Excellent verbal and written communication skills

· Great active listening skills

· Exceptional interpersonal and rapport building skills

· A patient and empathetic attitude when working with clients

· Strong time management and organizational skills

· Comfortable working in fast-paced environments and able to adapt as needed

· Troubleshooting skills, either basic or advanced, depending on the role and industry

· Team oriented mindset, possesses a positive attitude, and works towards the success of the team

· Computer literacy including experience with Microsoft Office Suite

· Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes

· Phone skills, including familiarity with complex or multi-line phone systems

· In-depth knowledge of a company’s products and/or services

· Expertise in the customer service area they focus in, such as accounts, sales, technical support, or another area

· Self-motivated to work independently, achieve goals, and take ownership of their work

Qualifications:

· Previous experience in benefit administration (medical, dental, vision, life, disability, COBRA, FSA, HRA, HAS) is a plus

· Previous experience in customer service, sales, or other related fields is a plus

· The minimum level of education is a high school diploma or GED. Associates degree preferred.

Salary expectations:

· TBD

· Full Benefits /Paid Vacation & Sick Time

Work Location:

· Peterborough NH or Springfield MA

Hours:

· Part-time and full-time positions available

· Hours of Operation 9am – 5pm Monday - Friday

Why join RT Consulting?

RT Consulting is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. We prohibit discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We will consider for employment qualified applicants with arrest and conviction records.

NOTE*** We also have an office location in Springfield, MA.