Credit Specialist

POSITION SUMMARY:

This position focuses on maximizing accounts receivable turns and collecting payments. The candidate will utilize provided research tools, exercise judgment, and review aged receivables reports to independently manage an extensive portfolio of receivables. The Credit Specialist is expected to collect payment on delinquent accounts, resolve payment discrepancies, review credit override requests, and communicate effectively with internal and external customers regarding account balances.

REGULAR DUTIES AND RESPONSIBILITIES:

Contacts customers via phone and email, to collect payment for past due amounts.

Reviews daily aging report for assigned accounts receivable portfolio and identifies/prioritizes customers requiring follow-up, then performs proper follow-up collection efforts to reduce Days Sales Outstanding and minimize the percentage of receivables that are past due.

Handles customer inquiries and provides customer service, including initiating customer payments via ACH or credit card, and providing account reconciliations and account statements when requested.

Researches and addresses inquiries about payment discrepancies on customer accounts and resolves cash application issues.

Updates regularly scheduled department delinquency reports.

Keeps management informed of key developments on accounts.

Reviews credit override requests throughout the day and approves orders, as warranted.

Develops relationships with internal and external customers and works closely with cross-functional counterparts in the Sales and Accounts Receivable Departments to address cash application, credit limit, and collections issues on customer accounts.

Analyzes credit limits on customer accounts as needed and forwards recommendations to the Credit Manager for review.

Documents all customer correspondence in the system.

EMPLOYEES SUPERVISED: None

QUALIFICATIONS:

The Credit Specialist must have one year of prior experience in collections or accounts receivable, including a solid understanding of customer terms and aging buckets, and preferably with business-to-business (B2B) collections. The Credit Specialist must possess effective verbal and written communication skills, as well as the ability to multitask, solve problems, and manage time efficiently. The Credit Specialist must be team-oriented, self-motivated, and able to work independently. This individual must be organized with a strong attention to detail and an ability to prioritize tasks. This position requires proficiency with Outlook and knowledge of Excel and Word.

PHYSICAL DEMANDS:

While performing the duties of the Credit Specialist, the employee is regularly required to talk and hear. The employee is frequently required to walk, sit, use hands to finger, handle, or feel and reach with hands and arms. Specific vision ability required includes close vision, distance vision, peripheral vision and ability to adjust focus.

The physical demands of this job are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

DUTIES AND RESPONSIBILITIES MAY BE ADDED, DELETED, OR CHANGED AT ANY TIME AT THE DISCRETION OF MANAGEMENT, FORMALLY OR INFORMALLY, EITHER VERBALLY OR IN WRITING.

RSR Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, genetic information, disability, or veteran status. In addition to federal law requirements, RSR Group complies with applicable state and local laws governing nondiscrimination in employment.