Leave of Absence Specialist

The person in this role will support the Talent Operations Team’s objective to provide centralized, highly repeatable solutions that allow RSM to achieve business goals while balancing the needs of our employees.

The Leave of Absence (LOA) Specialist will provide day to day LOA administration for RSM employees and owners, ensuring we deliver an excellent employee experience in the process. This role will help manage all aspects of the absence process, partnering closely with employees, HR Business Partners and talent teams to ensure a positive and well informed experience during a leave

.
Key responsibilitie

• s Responding to LOA inquiries from employees, managers and
• HRScheduling meetings with employees, HR and Managers to ensure a positive and informed experien
• cePartner closely with third party administrator to track approvals and resolve discrepanci
• esAssistance with return-to-work processes for employees returning from lea
• veEnsure all leave related actions are accurately processed in all applicable systems and with third-party administrator to ensure employees are paid accurately and correct
• lyRespond to inquiries with timely, accurate and complete information about leaves that may be available to employees under Federal, state, provincial or local law, insurance plans or company policie
• s.Proactively communicate timelines and documentation requests with employees and HR Business Partners. Ensure that employees are aware of their leave-related responsibilities and of any documentation and notice required to qualify for and to take leav
• e.Helps interpret and clarify LOA policies to address inquiries from employees, HRBPs and managers, escalating further to LOA Senior Specialist and Absence Manager as neede
• d.Conducts vendor and HRIS audits to ensure accuracy of LOA records and resolves discrepancies in a timely mann
• erParticipates in weekly issue resolution call with third party leave of absence administrator as need
• edAdministers accommodations requests in coordination with third party vendor based on predetermined guidelin
• esOther duties as assign

ed
Minimum Requireme

• ntsMinimum of 1 year experience administering LOA progr
• amsMinimum of 1 year experience using an H
• RISWorking knowledge and understanding of HIPAA, FMLA and other applicable legislat
• ionExcellent written and verbal communicati
• onsStrong customer service and interpersonal ski
• llsStrong attention to detail and qual

ity
Preferred Requirem

• entsEducation: Bachelor’s Degree in Human Resources or related de
• greeAbility to easily and effectively communicate complex information in a meaningful ma
• nnerAbility to work collaboratively with peers internally and external business part
• nersHighly organized with strong attention to detail and strong follow-through sk
• illsAbility to manage concurrent projects and/or prog
• ramsAbility to work well under pressure; meet established targets and goals in a high volume, fast-paced and rapidly changing work environ
• mentAbility to work independently, effectively prioritize work and consistently meet daily, weekly and monthly deadl
• inesMust be able to efficiently and effectively manage a high volume of inquiries and respond in a timely ma