Project Specialist (focus on Help Desk activities)

Thank you for stopping by to take a look at the Project Specialist (focused on Help Desk tasks) role I posted here on LinkedIN, I appreciate it quite a bit. Allow me to introduce myself a bit before we dive in. My name is Tom Welke. I am Partner & VP here at RSM Solutions Inc. I have been recruiting technical talent for a long long time (did I say long time...yep) and been in the tech sector since the 1990s. The reason I mention this is that I learned, a long time ago in a galaxy far far away, that looking for work is not really all that fun...so, if I can make it easier, less taxing and even - perhaps - a tad entertaining, I will do that. So, in this Job Description, you will not see a bot writing it...you will not see the random 30 bullet point list of a zillion 'gotta haves'. Instead, just a real live human sharing what this client really needs. So, I hope you enjoy it... Here we go....

As with just about every role I work on, social fit is just about as important as technical fit. I know this particular client very well. The hiring manager is one of my closest friends and we have been buds for many many years. The hiring manager for this role is very focused on EQ for this role. So, here are some of those 'soft skills' characteristics we are seeking:

• This is an organization where you will never hear someone say 'this is not my job'. Everyone really does work together here. So, if you are the kind of person that likes to jump in and help, even though it might not be in the 'official' job description, you are the right kind of person for this role.
• Sometimes, we all come across 'that guy'...we all know 'that guy'. The one who thinks that they are the smartest person in the room, has an ego the size of Montana, and - while incredibly smart - is a pain to work with. We are not seeking 'that guy'. Rather, we are seeking someone who knows what they are doing, likes to share their knowledge, and likes to learn.

This role is permanent and fully benefitted.

It is being done onsite in Raleigh North Carolina (we are really only seeking candidates local to Raleigh or are within driving distance to Raleigh).

I can only work with US Citizens or Green Card Holders for this role. Unfortunately, I cannot work with H1, OPT, EAD, F1, H4, or STEM Visa Holders for this role. So, in other words, if you are not a US Citizen or Green Card Holder, I wont be able to work with you.

Hours for this role will be from 9am to 6pm

Here is what you will be doing.

This role is part Project Coordination and Part Tier 1 Help Desk. From a Project Coordination standpoint, you will be working with this client with regards to tracking milestones and tracking billing, primarily for telecom expenditures. From a Help Desk standpoint, you will be - primarilly - a Tier 1 1/2 support individual. The user group total is roughly 600 people. There are 13 other people in IT for this firm and 2 other Help Desk people (you would be the 3rd member of this team). You will be working, primarily, with cell phone support and solid help desk / break fix issues with laptops and so on. So, if you have SOTI experience, that would be great...but that SOTI experience isn't monumentally critical to have.

Here are some of the main responsibilities:

• Troubleshoot and resolve complex technical problems independently or in collaboration with senior staff.
• Escalate unresolved issues appropriately and follow through to resolution.
• Install, modify, and make minor repairs to personal computer hardware and software systems.
• Administer mobile device management (MDM) platforms and ensure compliance with company policies.
• Track and manage IT assets including laptops, desktops, peripherals, and mobile devices.
• Maintain inventory records and assist in lifecycle management of IT equipment.
• Support basic network and systems administration tasks, including Active Directory, network shares, and device connectivity.
• Install hardware and peripheral components such as monitors, keyboards, printers, and disk drives.
• Load appropriate software packages such as operating systems, networking components, and office applications.

Here are the requirements for this one:

• Bachelor’s degree in IT, business, or related field preferred; equivalent experience accepted.
• 3 years of experience in IT support or help desk roles.
• That IT Support experience should include Windows OS, Office 365, and networking fundamentals.
• Experience with MDM platforms (e.g., Intune, JAMF) and asset tracking tools.