The HR Operations Manager will have primary responsibility for the administration, optimization and operational enablement of core HR platforms, including UKG Ready, across the employee lifecycle.

Reporting to the Senior Director of HR, the HR Operations Manager will partner with HR administration, benefits, payroll to ensure compliant, scalable, effective and efficient procedures across the employee lifecycle while supporting a positive employee experience.

The ideal candidate is highly organized, systems-oriented, detail-driven, and experienced in HR operations within a fast-paced, multi-location environment.

Key Responsibilities

• Serve as the primary administrator and subject matter expert for UKG Ready, including system configuration, workflows, permissions, security roles, updates and troubleshooting.

• Provide oversight to the day-to-day HRIS operations, including employee data governance, onboarding workflows, job changes, terminations, and other SLAs.
• Maintain process documentation and governance standards to ensure consistency and operational efficiency.
• Partner with HR and Payroll teams to ensure accurate employee records, reporting structures and data integrity across all HR processes.
• Support system configuration, testing, upgrades, enhancements and release management activities within UKG Ready.

• Ensure HR processes are scalable, well-documented and aligned with organizational policies and operational needs.
• Identify opportunities for automation and process improvements within UKG Ready to reduce manual work and improve service delivery.

• Ensure HR operations and system processes support compliance with federal, state, and local employment regulations.

• Generate and maintain HR reports and dashboards to support operational decision-making, workforce planning, and compliance tracking.
• Built strong working relationships across internal departments and HR operations vendors.

• Support ongoing HR operational initiatives and continuous improvement projects as the organization grows.

What you’ll do:

• Become an expert in our HR systems and keep them up-to-date and running smoothly.

  
  
• Identify and implement ways to improve how employees interact with HR tech — making processes easier and more intuitive.
  
  
• Develop reports, insights, process updates to support team operations and manager decisions
  
  
• Partner with technology vendors on tickets, system updates, enhancements, and integrations.
  
  

• Work on ongoing opportunities to fine-tune workflows and automate repetitive tasks.

  
  

Your qualifications:

• You’ve worked with HR systems (currently we are using UKG Ready).

  
  
• You’re detail-oriented, and curious about how systems can improve employee experience.
  
  
• You know your way around data and reporting tools.
  
  

• You’re proactive, finding ways to make things better.

  
  

What Success Looks Like

• UKG Ready is effectively managed, well-maintained and supports efficient HR operations across the organization.

• Employee lifecycle processes are standardized, compliant and scalable across multiple locations.
• HR data is accurate, reliable and easily accessible for reporting and operational needs.
• HR workflows are streamlined, reducing manual administrative work and improving employee experience.

• HR operations support organizational growth while maintaining strong compliance and operational controls.

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or related field.

• 5 years of experience in HR Operations, HRIS administration, or Human Resources management.
• Strong hands-on experience administering HRIS.
• Experience supporting HR operations in a multi-site or fast-growing organization preferred.
• Strong understanding of employee lifecycle processes, HR compliance, and HR data management.
• Excellent organizational skills with strong attention to detail and data accuracy.
• Strong analytical, problem-solving, and process improvement skills.
• Ability to manage confidential employee information with professionalism and discretion.

• Excellent written and verbal communication skills.

Benefits:

RSM offers a comprehensive benefits package to eligible employees (upon meeting certain criteria) to support your health, well-being, and financial future. Our benefits include:

• Medical Insurance: Access to medical plans to fit your needs.

• Dental Insurance: Comprehensive dental coverage.
• 401(k) Retirement Plan: Save for your future with a company-matched 401(k)plan.
• Pre-tax Savings: Take advantage of pre-tax savings options for eligible expenses, including health and dependent care.

• RSM Tuition Discount: Enjoy discounted tuition for your eligible dependents for RSM classes.