Facilities Manager I, R&M

About Our Company:

Founded in 1998, RSM Facility Solutions offers facility solutions in all trades, delivering an exceptional customer experience. We believe in our Core Values of leaving a lasting impression, relishing in winning, be excellent in operations, building the best team and commit to each other.

Come join our winning team! We offer competitive wages and benefits including:

• Medical, Dental, Vision
• Life and additional life options
• Flex Spending, 401K, Discounts, Paid Time Off, Holidays, and Bonus opportunities

Summary:

This position is responsible for (1) providing day-to-day leadership for a portfolio of client accounts within the Repair & Maintenance (R&M) operations team, (2) ensuring timely work order completion, vendor coordination, and client satisfaction, (3) leading a small to mid-sized team of Facilities Associate Managers and/or Coordinators to maintain operational consistency, and (4) supporting escalation resolution and process improvements to enhance overall performance. This position requires strong organizational skills, occasional travel, and flexibility for after-hours support.

Job Responsibilities:

Reasonable accommodation may be provided to enable individuals with disabilities to perform essential functions.

• Supervise and mentor Facilities Associate Managers, providing training, feedback, and performance evaluations.
• Oversee assigned client accounts, ensuring SLAs are met for work order completion and communication.
• Support coordinators to ensure proper vendor sourcing, selection, and dispatch for work orders across multiple trades.
• Review and approve price quotes before client submission; ensure accurate job scoping.
• Monitor and update work order status in internal and client systems, ensuring completeness and accuracy.
• Support client escalations, resolving issues promptly and professionally.
• Collaborate with the Sr. Manager of Operations to implement process improvements.
• Assist with client onboarding and maintenance of client-specific resources.
• Collaborate with a variety of internal departments to ensure vendor compliance aligns with company standards, including insurance, safety, and contract requirements.
• Participate in rotational afterhours coverage, including emergency dispatch support.

Proficiencies:

• Strong organizational and time management skills
• Effective written and verbal communication abilities
• Ability to multitask and prioritize in a fast-paced environment
• Problem-solving and decision-making skills
• Basic project management capabilities
• Proficiency in Microsoft Office and work order management systems

Supervisory Requirements:

This position does have supervisory responsibility.

Education/Experience:

A degree with three years’ experience in Facilities Maintenance /Project Management and a minimum of 2 years of experience in leadership, or any equivalent combination of training and experience that provides the required knowledge, skills, and abilities, is qualifying. To perform this job successfully, an individual should have basic skills in a work management system, proficiency in MS Office skills, and the willingness to expand their knowledge.

Work Environment/Physical & Visual Demands:

• This position works a fluctuating schedule Monday to Friday; flexibility is required
• This position requires extensive contact with people, and local travel may be required.
• Physical Demands: Speaking, Listening, Writing, Sitting, Keystroke, Crouching, Kneeling, Reaching, Standing, Walking, Pushing, Pulling, Finger movement, Squatting, Grasping, Repetitive Motion, and Sedentary/ Light work, Climbing, requiring lifting up to 20lbs or up to 50lbs with assistance.
• Visual Demands: Visual acuity to perform activities such as viewing a computer terminal and reading.
• Environment Conditions: This position is subject to sufficient noise with an indoor environmental condition; protected from weather conditions, but not necessarily from temperature changes