What are the responsibilities and job description for the Technical Support Specialist position at RSC Solutions?
5 days a week on site
Managed Active Directory users, permissions, and distribution groups for trade floor staff. ● Set up and troubleshot Cisco IP phones to ensure seamless communication for traders. ● Administered Citrix VDI environments (Windows 10), troubleshooting and optimizing performance. ● Provisioned VMs using Nutanix, ensuring efficient resource allocation and system performance. ● Provided white-glove, Tier 2/3 support for trade floor users, resolving technical issues quickly. ● Collaborated with cross-functional teams to troubleshoot and resolve complex system issues.