Support Engineer

8 Month Contract with possibility of extension/conversion
Remote (May be needed onsite rarely in NYC or Atlanta)

The Support Engineer will play a key role in remediation efforts for applications, infrastructure, and user accounts as the company undertakes separation activities requiring domain segregation. This role may involve assisting or leading these initiatives. The primary focus will be on users, applications, and infrastructure that support Post Production Engineering.

Job Responsibilities / Typical Day in the Role
The Support Engineer will work with post production engineering to stage and test the migration of user accounts into new Active Directory OU's. This will include validation of media applications and infrastructure access following UPN changes, OU and MFA restructuring. Following migration completion, the support engineer will provide hypercare support to >1000 users requiring access to post production applications and infrastructure.
• Coordinate and lead meetings with partnering engineering teams in post-production and identity management
• Staging and testing of user account migrations
• Active Directory Administration & Support
• MFA Platform Administration & Support
• Author Knowledge Base articles in company CRM(s)
• User Access Request/Incident triage
• Assure that all tickets requiring follow up work and/or calls receive appropriate attention.

Must Have Skills / Requirements
1) Proficient with Active Directory, MFA administration, and Windows administration
a. 3 years of experience
2) Proficient with PowerShell Scripting
a. 3 years of experience; Automating tasks to streamline workflows.
3) Proficiency managing incidents through company CRM
a. 3 years of experience; ServiceNow, etc.

Nice to Have Skills / Preferred Requirements
1) Experience with post-production applications/systems a plus (Avid Production Asset Management)
2) Experience supporting enterprise domain migrations/consolidations a plus
3) Experience with Active Directory and MFA admin within Entertainment Industry.

Soft Skills:
1) Relies on experience and judgment to plan and accomplish tasks with little supervision
2) Relies on experience and judgment to plan and accomplish tasks with little supervision
3) Strong verbal and written communication skills (Phone, Slack, Teams, Email, CRM)
4) Must maintain a flexible schedule to support a 24x7 production schedule

Technology Requirements:
1) Proficient with Active Directory & MFA administration
2) Proficient with Windows administration
3) Competent in establishing & executing test plans with some supervision
4) Has experience providing direct support to customers in an enterprise environment
5) Has experience with incident and knowledge management in a CRM platform

Education / Certifications
1) None required