What are the responsibilities and job description for the Front Desk position at RSB Dermatology- Dr. Bader?
Who We Are
A cosmetic dermatology and MOHS Practice.
Who You Are
The Front Desk Lead with Dermatology Coding Experience oversees daily front office operations for a dermatology practice, ensuring smooth patient flow, excellent customer service, and accurate insurance and billing processes. This individual will act as a liaison between front desk staff and management, while also utilizing their dermatology coding expertise to support billing accuracy and claims submissions.
What You'll Do
Front Desk Operations
- Lead and support front desk team in scheduling, check-in/check-out, insurance verification, and patient inquiries
- Ensure front desk coverage, coordinate staff schedules, and assign daily responsibilities
- Monitor and improve workflows to optimize patient flow and minimize wait times
- Handle escalated patient concerns or complaints professionally and promptly
- Ensure a clean, organized, and welcoming front office environment
Medical Coding & Billing Support
- Accurately review and code dermatology procedures and diagnoses (CPT, ICD-10, HCPCS)
- Ensure documentation supports codes submitted and meets billing compliance standards
- Collaborate with clinical team to clarify diagnoses and treatments for coding purposes
- Assist billing department in resolving coding-related claim denials and rejections
- Train front desk staff on basic insurance and coding practices relevant to their roles
Administrative Leadership
- Assist in onboarding, training, and mentoring new front desk staff
- Conduct performance check-ins and provide feedback to team members
- Communicate practice policies, updates, and goals to front office team
- Maintain inventory of front desk supplies and equipment
- Ensure HIPAA and OSHA compliance at the front desk
What You Bring
Education and Experience
- High school diploma or equivalent required; Associate’s or Bachelor's degree preferred
- 3 years of medical front desk experience in a dermatology practice
- 1–2 years of experience with dermatology coding and billing
- Supervisory or lead experience in a healthcare front office setting strongly preferred
Certifications
- Certified Professional Coder (CPC) or Dermatology Coding Certification (DCS) preferred
- HIPAA and OSHA compliance training a plus
What We Offer
- Medical
- Dental
- Vision
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