US Parts Repair Manager

Position Title:

Ultrasound Systems Repair Manager

Reports To:

VP/GM, Ultrasound

Location:

Woodinville, WA (Open to Remote)

Company Overview:

At Solutech our business is to ensure critical medical devices are available whenever needed to treat and diagnose patients.  Our culture is best defined as a team of incredible people doing incredibly unrecognizable acts to make a difference in people’s lives.  This role will have a direct and material opportunity to be part of building a leader and disruptor in the medical device services market.  Through an effective and aggressive growth strategy, the Company expects to more than double its revenue over the next 3 years, positioning it as a leader within the medical device industry. This role is integral to help accelerate growth, build enduring value, and achieve superior results.     

​Job Requirements:

 Preferred candidates will have prior experience in repairing Ultrasound Systems.

Team Leadership & Management:

• Develop and implement training programs to ensure the team is current on all major systems manufacturers and best practices
• Manage the day-to-day operations of the ultrasound parts repair technician team, including scheduling, workload distribution, and resource allocation
• Mentor, coach, and conduct performance reviews for technicians, fostering a culture of continuous improvement, safety, and technical excellence
• Ensure the team adheres to all company policies, safety standards, and quality control procedures
• Participate in the recruitment and onboarding of new repair technicians

 Technical & Operational Oversight:

• Serve as the highest-level technical escalation point for complex or persistent ultrasound system failure questions (not related to probes)
• Maintain expert-level knowledge of the architecture, functionality, and common failure modes of GE, Mindray, and Philips ultrasound systems
• Develop and monitor key performance indicators (KPIs) for the repair team, such as mean time to repair (MTTR) and first-time fix rates
• Drive continuous improvement in repair processes to maximize efficiency and service quality

 Customer & Stakeholder Communication:

• Act as a primary liaison between the technical team and other internal teams regarding repair status, preventative maintenance planning, and technical recommendations
• Ensure timely and professional communication regarding service interruptions and expected resolution times

 Environment and Physical Requirements:

•  Ability to sit or stand for long periods of time
• Ability to lift and move equipment up to 75 pounds
• Ability to communicate information and ideas so others will understand; Must be able to exchange accurate information
• Ability to observe details visually
• Willingness to work in multiple training areas including warehouse, classroom, or hospital setting
• Willing to work standard and non-standard hours as required

Benefits:

RSA offers the following benefits as part of its Total Rewards program:

• Salaried position with performance incentive plan 
• Excellent opportunity for development and advancement as part of our employee engagement model
• Medical, dental, vision, disability, IT / mobile program, 401k retirement plan benefits, and other team benefits
• Paid company holidays and time off
• Standard hours of Monday – Friday, 7 AM PST to 3 PM PST
• Weekend or Evening hours may be required