NOC Lead Engineer and Enterprise Network and Security Operations

This position requires strong hands-on expertise in advanced networking technologies, including Palo Alto Networks and Juniper Networks firewalls, SD-WAN, data center fabrics (ACI/VXLAN), and cloud networking, along with the leadership and operational experience expected of a NOC Lead role.

This role is ideal for a hands-on NOC Lead or Senior Network Engineer who work in a Hybrid onsite/remote capacity with the team in Grand Rapids, MI (3 days onsite with 2 days allowable for remote work from home). Bring your strong troubleshooting skills, architect-level network knowledge, and the ability to lead incident response, mentor L1/L2 engineers, improve operational processes, and partner with engineering teams on long-term network reliability.

This position requires strong hands-on expertise in advanced networking technologies, including Palo Alto Networks and Juniper Networks firewalls, SD-WAN, data center fabrics (ACI/VXLAN), and cloud networking, along with the leadership and operational experience expected of a NOC Lead role.

JOB TITLE : NOC Lead Engineer – Enterprise Network & Security Operations

SKILL CATEGORY :Infrastructure: Network

REQUIRED SKILLS :Juniper Networks, SDWAN, Cisco Firewalls, Palo Alto

WORK LOCATION : Grand Rapids, MI (Hybrid)- Mon, Tue and Wed, 8-5 PM.

Step into a senior network operations leadership role supporting a complex enterprise network environment across security, routing, switching, wireless, SD-WAN, data center, cloud networking, and load balancing.

This role is ideal for a hands-on NOC Lead or Senior Network Engineer who work in a Hybrid onsite/remote capacity with the team in Grand Rapids, MI (3 days onsite with 2 days allowable for remote work from home). Bring your strong troubleshooting skills, architect-level network knowledge, and the ability to lead incident response, mentor L1/L2 engineers, improve operational processes, and partner with engineering teams on long-term network reliability.

What You’ll Do

• Lead day-to-day NOC operations and provide technical direction to L1/L2 engineers.


• Serve as a senior escalation point for complex network issues.


• Oversee response to network alerts, hardware issues, performance problems, and service interruptions.


• Lead and coordinate P1/P2 bridge calls, including troubleshooting direction and communication.


• Perform root cause analysis for recurring network issues and recommend preventive actions.


• Improve monitoring, incident response, documentation, and escalation processes.


• Develop and maintain SOPs, runbooks, incident reports, and operational standards.


• Collaborate with network engineering, infrastructure, security, cloud, and application teams.


• Support continuous improvement of network reliability, visibility, and operational readiness.

Skills for Success

Strong hands-on experience with several of the following:

• Palo Alto firewalls


• Juniper SRX firewalls


• Juniper Mist wireless and wireless authentication


• Juniper and/or Cisco access layer switching


• SD-WAN


• L3 routing, especially BGP


• Data center switching


• ACI / VXLAN fabrics preferred


• Cloud networking, preferably Azure or GCP


• Load balancing, preferably F5


• VPNs, access points, monitoring tools, and network troubleshooting

Required Qualifications

• Extensive experience in network operations, network engineering, or NOC leadership.


• Proven ability to lead or mentor L1/L2 NOC engineers.


• Strong troubleshooting experience across routing, switching, wireless, firewall, VPN, and network performance issues.


• Experience leading incident response and coordinating technical teams during high-priority outages.


• Ability to document issues clearly, create SOPs, and improve operational processes.


• Strong written and verbal communication skills.


• Ability to work hybrid onsite 3 days per week.

Preferred Qualifications

• Bachelor’s degree in Computer Science, Computer Engineering, Information Technology, or related field.


• Certifications such as CCNA, CCNP, JNCIA, JNCIS, Palo Alto, CISSP, or similar.


• Experience with enterprise-scale environments.


• Experience supporting data center, SD-WAN, cloud networking, or network security operations.