What are the responsibilities and job description for the Desktop Software Support Technician position at RS Software?
Overview
We're seeking a dedicated Desktop Software Support Technician to join our IT team. You'll play a vital role in troubleshooting software issues, providing technical assistance, and ensuring our employees and customers have a smooth computing experience. Your intermediate Windows knowledge, MS Office proficiency, and hardware skills will be essential in resolving problems and maintaining our desktop environment.
Duties
- Provide timely and effective technical support for desktop software issues via phone, email, and remote desktop interactions.
- Troubleshoot and resolve problems related to Windows operating systems and other software.
- Assist with hardware troubleshooting, maintenance, repairs, installations, and upgrades for desktop computers and related peripherals.
- Maintain accurate records of support requests and resolutions in our ticketing system.
- Contribute to the creation and maintenance of technical documentation and user guides.
- Stay updated on the latest software and hardware technologies relevant to the desktop environment.
Qualifications
- Intermediate knowledge of Windows operating systems (installation, configuration, troubleshooting).
- Proficiency in MS Office applications (Word, Excel, PowerPoint, Outlook)
- Familiarity with basic networking concepts (TCP/IP, DNS, DHCP).
- Experience maintaining, building, and installing desktop computers and hardware components.
- Strong problem-solving and analytical skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
Additional Skills (not required but highly valued):
- Basic software development or scripting experience.
- Familiarity with database concepts and tools.
Benefits:
- Opportunity to work with cutting-edge technologies.
- Supportive and collaborative team environment.
- Opportunities for professional development and growth.
Join our team as a Desktop Support Technician where you can enhance your technical skills while providing essential support to our organization!
Job Type: Full-time
Pay: $10.00 - $11.00 per hour
Education:
- High school or equivalent (Required)
Experience:
- Help desk: 1 year (Preferred)
- Windows: 1 year (Required)
Ability to Commute:
- Norman, OK 73071 (Required)
Work Location: In person
Salary : $10 - $11