Community Engagement Ambassador (37745)

RR Living — Community Engagement Ambassador

Our mantra is simple -- love. Love what you do. Love where you live. Love the success and return we provide. At RR Living, we are a part of something special.

Key Responsibilities:

                                        
▪ Participate in ongoing leasing, marketing, customer experience, and company training programs.
▪ Continuously develop and improve sales, leasing, and closing techniques.
▪ Contribute ideas and strategies to improve team performance, resident satisfaction, and overall community experience.
▪ Effectively utilize property management and CRM systems, including OneSite and Knock, to maintain accurate records and reporting.
▪ Track, analyze, and report leasing, traffic, renewal, and marketing performance metrics.
▪ Support the implementation and execution of marketing initiatives, resident engagement programs, and social media strategies.
▪ Manage and maintain the property’s social media presence and content calendar.
▪ Take ownership of leasing, occupancy, retention, and renewal goals while proactively identifying and addressing performance gaps.
▪ Collaborate with the Community Manager, Leasing Manager, maintenance team, and other team members to improve operational and leasing results.
▪ Complete all required company training and apply learned practices to daily leasing, marketing, and resident interactions.
▪ Ensure compliance with Fair Housing regulations, company policies, and operational standards.
▪ Maintain professional communication and relationships with residents, prospects, vendors, universities, campus organizations, and community partners.
▪ Develop and cultivate partnerships with local universities, student organizations, and off-campus housing 
offices to expand outreach and marketing opportunities.
▪ Assist with preparation and execution of property turn activities, including coordinating vendor partnerships, turn services, and resident support initiatives.
▪ Support team training initiatives by identifying opportunities for development and assisting with scheduling or facilitating training support.
▪ Assist in achieving established company performance goals and key performance indicators related to occupancy, retention, delinquency, resident satisfaction, service request completion, and operational readiness.
▪ Execute property marketing plans through digital campaigns, grassroots outreach, community partnerships, and resident/prospect events.
▪ Ensure tour paths, model units, and community presentation standards are maintained and market ready at all times.
▪ Manage resident renewal strategies, including communication, follow-up, and retention initiatives.
▪ Address resident concerns promptly and support timely issue resolution to maintain a positive resident experience.
▪ Monitor resident feedback, online reviews, and survey responses and respond appropriately to support resident satisfaction and retention.
▪ Assist with scheduling, coordination, and administrative support for leasing and office operations.
▪ Consistently meet or exceed leasing, occupancy, and renewal goals while maintaining strong lead-to lease conversion ratios.
▪ Ensure timely follow-up with prospects and residents in accordance with company expectations and service standards.
▪ Maintain accurate, organized, and audit-ready files, reports, and operational documentation at all times.

Qualifications and Competencies: 

• Experience working with and supporting cross functional teams
• Experience with CRM including OneSite and Knock is preferred
• Experience in similar role for Community Engagement with universities, student organizations and/or off-campus housing is preferred. 
• Background in project management outlining results through direction given
• Experience working in fast paced environment developing strategy and making key decisions as critical thinker
• Background in leading and managing organized teams
• Experience in marketing and leasing is required
• Experience leading client facing projects with proven customer service skill

RR Living Values 

Be Your Best. Do Your Best 

• We celebrate individualism, collaboration, and inclusion. Our associates are the best in the business, exemplifying that which we celebrate as an organization. Recognizing happiness and great attitudes are contagious, we hold ourselves and each other accountable. Success begets success and happiness begets happiness. 

Honesty, Integrity, and an Unwavering Commitment to Excellence 

• Excellent resident experiences are our specialty, recognizing the unique challenges of rentership. We provide a wonderful place to call Home, striving to do what is often missed -- creating unparalleled living experiences for our residents, incredible opportunities for our associates, and impressive revenues for our partners & owners. Simply put, we Care. 

Empowered Associates, Obsessively Purpose-Driven and Stronger Together 

• Success, a people-centric approach, and revenue growth are not independent of each other. We operate as one team. deliberate in the actions taken to drive revenue and improved valuation for owners & investors. As happy performers, our associates are an engaged team empowered to work together to achieve our common goals, making us an unstoppable successful organization.  

The Magic is in the Details 

• Recognizing that residents choose to live where they can be proud of residing, we understand that details matter. Our teams provide personalized service that exceeds expectations and creates unique neighborhood-like environments. From elite resident events to local partnerships within our market, we strive to provide only the best for those we serve. 

Passion and Care Defines Our Team 

• Recognizing that our passion for providing homes is a special calling, we answer with respect and resolve to do and be the best. We are good citizens making a positive impact in the greater community through philanthropy and volunteering locally. Everyone is uniquely important and we strive to create meaningful Moments That Matter for our residents, associates and shareholders. 

Salary : $19