What are the responsibilities and job description for the Technical Product Manager position at RQI Partners?
To Help Save More Lives
RQI Partners is a mission-driven joint partnership between the American Heart Association and Laerdal Medical, transforming how resuscitation training is delivered so more people receive lifesaving care.
We work across the healthcare landscape to ensure clinicians and lay responders are confident and competent — every patient, every time.
Founded in 2018, we’re growing fast and looking for people passionate about making an impact. Learn more about the role below!
This candidate must be able to accommodate 7 AM EST calls with our team in Bangalore, India.
Position Overview:
Responsible for managing and prioritizing hotfixes across the RQI1Stop, LLP, and NRP LP platforms. This role includes conducting comprehensive impact analyses, defining and monitoring success metrics, and ensuring timely resolution of issues through established escalation processes to maintain platform stability and performance.
Position Holder is Accountable For:
- Collect information and provide problem statements, root cause, workaround, and status updates to internal stakeholders.
- Acquire a deep understanding of the technical infrastructure, product offerings, and target audience of the RQI1Stop, LLP, and NRP LP platforms.
- Act as a subject matter expert, providing guidance and insights to the team and other stakeholders on technical and product-related matters.
- Work closely with regional business teams to align related business priorities.
- Document solutions, workarounds, and assess them for both technical and business teams.
- Identify emerging issues and trends for all supported platforms by trending analysis dashboards in Salesforce, Jira, and Power BI.
- Lead daily support working sessions with system analysts and development teams.
- Effectively cooperate with technical development teams to manage escalated issues.
- Participate in SAFe product release activities related to 2nd and 3rd line support.
- Liaise with partners on integrations issues and resolutions.
- Perform second-level problem troubleshooting, incident resolution, and periodic platforms health checks.
- Ensure that customer receive quality and timely support by assisting the 1st line customer Support & Implementation, and Impact Manager teams.
Required Skills and Competencies:
- Bachelor’s degree in computer science or related field or equivalent combination of education and experience.
- Minimum 3 years’ experience in Agile product management, or as a business analyst, system analysis and technical end-user support leadership.
- Proficiency with SQL, DB concepts, Excel, and network configuration is highly desired.
- Experience in troubleshooting system integration and network issues.
- Critical thinking ability and strong problem-solving capacity.
- Good interpersonal and client-handling skills, with the ability to manage expectations and explain technical detail.
- Ability to multi-task and switch gears easily.
- Work efficiently and collaboratively in a team environment.
- Ability and willingness to work in a high-pressure environment.
- Ability to accommodate global time zone (mainly early meetings EST) and collaborate effectively across different regions.
- This position requires quarterly travel to India
The estimated annual base salary for this position is $85,000 to $90,000. Please note that this range does not include any other compensation or benefits that an individual may be eligible for. The salary offered depends on a variety of factors, which may include the qualifications of the individual applicant for the position, level of education attained, and/or professional certifications, years of relevant experience, special skills, etc.
RQIP Benefits Include:
- Generous PTO & Holidays
- Remote Work Environment (some positions require travel)
- Comprehensive Medical, Dental and Vision
- HSA & FSA Account Options, with employer HSA contribution
- 401k with Employer Match & Profit Sharing
- Employee Assistance Program
- Tuition Reimbursement
- Professional Development Opportunities
- Student Loan Repayment Assistance
- Eligibility for Annual Bonus
- Wellness Reimbursement Program
- Pet Insurance
Salary : $85,000 - $90,000