Membership Manager

RPStaffing is conducting an immediate search for the Manager, Global Membership and Chapters, with a major trade association based in Washington, D.C. This is a highly interactive position for someone who enjoys working on a wide variety of daily tasks. Apply today for immediate consideration!

***Candidates must currently be living in the Washington, D.C. area***

Job Title: Manager, Global Membership and Chapters

Status: Temp-to-Permanent

Hours: Full-time, M-F

Hybrid Status: Three days remote/ two days in the office (Tuesday and Wednesday)

Office Location: Washington, DC

Hourly Pay During Temporary Period: $23.00 – $30.00 depending on experience

Annual Salary When Permanent: $75,000 – $85,000 plus exceptional comprehensive benefits package

JOB SUMMARY

The Manager, Global Membership and Chapters supports the Membership and Chapters Department at the international level, with a focus on Canada, Latin America, and the EMEA region. Core responsibilities include executing membership growth and retention campaigns, supporting international Chapters in meeting compliance requirements, and implementing initiatives to increase global member engagement. This role reports to the Senior Director, Membership Initiatives & Chapters and works a hybrid schedule based in the Washington, DC office.

ESSENTIAL FUNCTIONS, DUTIES AND RESPONSIBILITIES

• Support the Senior Director in executing membership growth and retention campaigns for international chapters in Canada, the EMEA region, and Latin America. Set defined targets, track delivery against those targets, and report results to the Senior Director monthly. Analyze campaign results against established growth goals and present findings with recommended strategy adjustments. Conduct a structured analysis of existing membership materials and retention rates and deliver a written summary of findings within the first 60 days. Create and update membership and marketing materials, including emails, newsletters, webpages, event announcements, welcome packets, fact sheets, and surveys.
• Respond promptly to inquiries from members and prospective members.
• Liaise directly with chapter leaders to address general concerns and challenges, increase membership growth and retention, and work on chapter governance-related issues.
• Liaise with PAC staff to improve cross-border communication, knowledge-sharing, and synergy. This includes providing new technology updates and assisting with global promotion of international conferences.
• Provide assistance and orientation training to any new international Chapter Administrators.
• Generate prospect leads in the above regions by maintaining strategic partnerships with key regional stakeholders by collecting direct leads, utilizing event registration reports and social media, conducting research on new membership opportunities, and promoting membership via partnerships or third-party affiliates.
• Serve as the liaison for service inquiriesfrom members, prospective members, staff, international in-house/bar associations, and other third-party groups in Canada, Latin America and the EMEA region.
• Support new and developing non-US chapters with event planning and logistics.
• Prepare and update competitive analysis on conferences and services offered by competing membership organizations.
• Liaise with the Corporate Membership team to ensure international chapters are kept informed about acquisitions, renewals, and cancellations.
• Research relevant technology platforms and coordinate with IT to on evaluation and onboarding for membership and chapter operations..
• Perform additional duties directly related to the Membership and Chapters Department as assigned by the Senior Director.

EDUCATION

Bachelor’s degree in international business, communication, marketing, or related field.

WORK EXPERIENCE

• Minimum of four (4) years of experience in membership, marketing, or program management. Preferably in a professional association with chapter structure.
• Experience working within an office environment and working with a diverse customer base.
• Having worked outside the US is a plus.

COMPETENCIES (KSAs)

• Excellent interpersonal skills and cross-cultural skills with the ability to work across functions, and with culturally different constituencies and personalities, including members, chapter officers, staff, and contacts at external organizations.
• Highly organized and capable of managing multiple projects in a fast-paced environment, and the ability to work independently with minimal direct supervision and prioritize tasks. Very high attention to detail.
• Must possess a customer service-oriented demeanor and mature, solutions-oriented approach to problems/conflict.
• Computer proficiency in MS Office Suite/Outlook, database management (Salesforce preferred), social media, event and marketing platforms, graphic design tools, and website content management systems. Adept at learning new technology.
• Superb oral and written communication skills.
• Able to demonstrate good judgment, critical thinking skills, and a sense of teamwork and community.
• Self-starter with the ability to work independently but demonstrates good judgment to inform and/or seek guidance from superiors as situations may warrant.
• Ability to effectively present information and respond to questions from managers, clients, vendors, and the public.

Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, national origin, or disability. This description was prepared by RPStaffing and is subject to change. This has been designed to indicate the general nature and level of work performed by employees within this job classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This job may be modified at any time by adding or removing duties. The above job description is not intended to be an all-inclusive list of duties and standards of the position. Positions listed as “remote” often require occasional office days. Benefits, hours, duties, and locations are subject to change. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.