Care Coordinator

Location: REMOTE - TX

Duration: 6 Months Contract

Start: 12/01/2025

Shift: 8:00 AM - 5:00 PM CST - Monday - Friday

Qualifications:

• Must be from Hidalgo County, Starr County, Cameron County Only
• 2 years of Care Coordination and Case Management Experience working with children with behavioral health needs.
• Customer service experience in a healthcare setting, with the ability to work in a fast-paced environment and high call volumes
• Bilingual-English and Spanish - Required
• Strong Data Entry (45 WPM) & Computer Literacy
• Proficiency in Microsoft Office (Excel, Outlook, Word, Teams)
• High School diploma or equivalent required

Job Description:

• Provides outreach to members via phone to support with care plan next steps, community or health plan resources, questions or concerns related to scheduling, and ongoing education for both the member and provider throughout care/service
• Provides experienced support to members to connect them to other health plan and community resources to ensure they are receiving high-quality customer care/service
• May apply in-depth knowledge of assigned health plan(s) activities and resources
• Serves as the front-line support on various member and/or provider inquiries, requests, or concerns, which may include explaining care plan procedures and protocols
• Applies in-depth knowledge of care management support activities, including care plans and community resources
• Supports member onboarding and day-to-day administrative duties, including sending out welcome letters, related correspondence, and program educational materials to assist in the facilitation of a successful member/provider relationship
• Works with the care management team on escalating requests and inquiries to management
• Documents and maintains non-clinical member records to ensure standards of practice and policies are in accordance with state and regulatory requirements, and provides to providers as needed.

Job Type: Contract

Pay: $22.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Application Question(s):

• What is your current zipcode?

Experience:

• Working with children with behavioral health needs: 2 years (Required)
• Care Coordination, Screening & Outreach : 2 years (Required)
• High Call Volume Inbound/Outbound : 2 years (Required)

Language:

• Spanish (Required)

Work Location: Remote

Salary : $22