Dispatcher & Customer Service Representative

Dispatcher & Customer Service Representative
RPM DCAT
 

RPM is an international non-asset-based logistics and supply chain solutions company. RPM has recently partnered up with Dealers Choice Auto Transport to offer an expanded value to customers, now gaining access to RPM’s expansive carrier network and OE relationships, offering robust new solutions to address capacity and efficiency challenges across their supply chains. Dealers Choice Auto Transport is an auto transport specialist for dealerships nationwide, providing fully for highline and exotic vehicles. The company takes pride in offering clients the proper shipping they need, setting them apart from others in the industry.
 

Your Role

This is a full-time on-site role as Dispatcher and Customer Service Specialist at Dealers Choice Auto Transport in West Palm Beach, FL. The position will be responsible for dispatching duties and handling customer support, ensuring customer satisfaction, maintaining phone etiquette, managing customer service, and enhancing the overall customer experience on a daily basis.

Day-to-Day Responsibilities

• Provide exceptional customer service by addressing inquiries and resolving issues via phone and email.
• Utilize logistics and dispatching skills to manage freight operations efficiently.
• Maintain accurate data entry and documentation in transportation management systems.
• Communicate effectively with team members and clients to ensure smooth operations.
• Demonstrate strong organizational skills to prioritize tasks and meet deadlines.
• Assist in shipping and receiving processes, ensuring compliance with company policies.
• Office Hours: Monday - Friday: 8/9am - 6/7pm alternating Saturdays: 9am - 6pm

Preferred Qualifications 

• Experience in customer support, customer service, or customer experience roles
• Professional phone presence with the ability to communicate clearly and courteously
• Strong computer proficiency and comfort navigating multiple systems
• Working knowledge of vehicles and basic automotive concepts
• Demonstrated commitment to delivering high levels of customer satisfaction
• Strong verbal and written communication skills with the ability to build rapport
• Effective problem-solving skills and sound judgment in fast-paced environments
• High attention to detail with strong organizational and time-management skills
• Prior experience in the auto transport industry preferred
• High school diploma or equivalent required

Compensation and Benefits

• Competitive Base Salary
• BCBS (medical), Delta Dental & VSP (vision)
• Life insurance, short & long-term disability – paid by us
• Maternity & Paternity Leave
• 401(k) with generous employer match

Come as You Are
RPM is an Equal Opportunity Employer. RPM does not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided based on qualifications, merit, and business need. This job description is intended to define the general nature of the work performed by employees assigned to this role. It is not intended to be an exhaustive list of all responsibilities, duties, and skills of employees in this role. All our employees may be required to perform duties outside of their normal responsibilities from time to time.

Recruitment Agency Notification
RPM does not accept unsolicited agency resumes. Do not forward resumes to our careers email address, RPM employees, or any other company location. RPM is not responsible for any fees related to unsolicited resumes.