What are the responsibilities and job description for the IT Systems Administrator position at rPlus Energies?
IT Systems Administrator
Company Overview
rPlus is a team of committed energy industry professionals working together to develop large-scale renewable energy generation and electric storage projects in the United States. rPlus is a market leader in the western US with a proven track record of delivering projects to utility and corporate customers on time and on budget. rPlus specializes in bringing projects to market thr
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partnership with the private sector, municipalities, utilities, and industry-leading technology and service providers. Its portfolio consists of a strategic mix of solar, solar plus battery, wind, and pumped storage hydro facilities. rPlus is headquartered in Salt Lake City, Utah and is backed by Gardner Group and Sandbrook Capital.
Role Summary
The IT Systems Administrator provides front-line technology support and enterprise application administration across rPlus. This role handles routine employee hardware, software, connectivity, access, and workplace-technology issues; manages user accounts, licensing, onboarding, and offboarding; and maintains clear system documentation. The position also supports application adoption and cybersecurity practices while coordinating advanced infrastructure, network, backup, and security matters with the Company’s external IT provider. Perform other duties as assigned to support the Company’s technology and operational needs.
General Responsibilities
End-User and Workplace Technology Support
- Serve as an internal contact for day-to-day technology requests; troubleshoot common hardware, software, connectivity, access, printer, conferencing, and peripheral issues.
- Provide Tier 1 and appropriate Tier 2 support, document recurring issues, create practical user guidance, and escalate advanced matters to the external IT provider.
- Coordinate employee hardware procurement, setup, deployment, inventory, replacement, and retirement.
Enterprise Application and Access Administration
- Administer accounts, licenses, groups, roles, and permissions across Microsoft 365, Box, Adobe, NetSuite, and other Company systems.
- Maintain application, license, ownership, renewal, integration, and access records; support configuration changes, testing, updates, and periodic access reviews.
- Coordinate employee onboarding and offboarding, including accounts, access, equipment, training, secure deprovisioning, and license recovery.
Application Adoption and Improvement
- Help employees and departments use existing applications effectively by identifying workflow gaps and recommending configuration, training, integration, or automation improvements.
- Support system selection, rollout, testing, documentation, and adoption; track important issues and outcomes following major changes.
Cybersecurity and Compliance Support
- Support multi-factor authentication, credential management, least-privilege access, security awareness, policy compliance, access documentation, and audit readiness.
- Coordinate with the external IT provider on endpoint protection, patching, backups, security alerts, networking, and other back-end technical functions.
Documentation and Process Improvement
- Maintain concise documentation for systems, configurations, access, integrations, owners, and standard procedures.
- Standardize routine support and administration processes and use scripting, reporting, automation, or low-code tools when practical.
Vendor and Stakeholder Coordination
- Coordinate with vendors and technology providers on support, procurement, licensing, renewals, implementations, and system reviews.
- Partner with department leaders on operational needs and escalate material cost, risk, security, access, or policy decisions to the appropriate decision-maker.
Skill Requirements – Required
- Associate or bachelor’s degree in information technology or a related field, or equivalent practical experience, plus at least three years of corporate IT support or enterprise application administration experience.
- Working knowledge of Microsoft 365, Windows, and common business applications, including accounts, licenses, roles, permissions, devices, and employee technology provisioning.
- Strong troubleshooting skills and the ability to learn new applications, understand business workflows, and explain technical concepts to nontechnical users.
- Strong documentation, organization, communication, customer-service, and stakeholder-coordination skills.
- Sound judgment when handling access, confidential information, cybersecurity concerns, and escalation decisions.
Skill Requirements – Preferred
- Experience administering enterprise platforms such as Microsoft 365, Box, Adobe, NetSuite, VComply, 1Password, or similar systems.
- Experience with software implementation, user training and adoption, licensing, access reviews, and IT asset management.
- Familiarity with Entra ID, endpoint management, patching, backups, VPNs, networking, APIs, integrations, single sign-on, identity management, and data flows.
- Experience with PowerShell, Python, SQL, Power Automate, AI enablement, IT reporting, or data-quality practices.
- Relevant certifications and experience supporting a growing or regulated energy, infrastructure, construction, or development organization.