What are the responsibilities and job description for the Customer Service Specialist/Inside Sales position at RPC Electronics?
We are looking for a talented and competitive Customer Service Representative that thrives in a quick sales cycle environment. The Customer Service rep will play a fundamental role in taking care of existing and new customers. You must be comfortable with talking to customers and potential sales clients, working with staff, generating interest, qualifying prospects, and taking care of customer concerns, sales, and returns.
Responsibilities
- Understand customer needs and requirements, communicates all updates and changes with customer and staff as necessary
- Manages and takes ownership of communications and problem resolution, applies sound judgement when contacting customers
- Builds current and future business by calling target customers
- Builds collaborative relationships with buyers, engineers, and staff to establish appropriate customer expectations
- Place PO's for PCB's and labor associated into system, maintain necessary records and sales information and file appropriately
- Manage RMA process for all their customers, enter Bills of Materials, confirm BOM is current and correct
- Help source new sales opportunities through inbound lead follow-up and outbound cold calls and emails, route qualified opportunities to the appropriate sales executive
Skills
- Track record of customer service support/sales
- Strong phone presence and experience making many phone calls per day, communicating with customers and staff
- Computer savvy, and working with ERP systems and software
- Excellent verbal and written communications skills
- Strong listening and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High School degree, Some College preferred, and/or several years proven experience and track record in sales/customer service environment
Job Type: Full-time
Pay: $45,000.00 - $60,000.00 per year
Benefits:
- Dental insurance
- Disability insurance
- Flexible schedule
- Health insurance
- Paid time off
Work Location: In person
Salary : $45,000 - $60,000