What are the responsibilities and job description for the Dispatch Coordinator position at RP Rents Wisconsin?
The Dispatch Coordinator plays a vital role in the smooth functioning of equipment rental operations, combining the skills of a rental coordinator with dispatching responsibilities. They act as a central point of contact for customers and drivers, ensuring efficient processing of rental orders, timely deliveries and pickups, and maintaining a high level of customer service.
Key Responsibilities
- Customer Service: Handle customer inquiries, process rental agreements, provide quotes, and address any concerns or issues related to equipment rentals.
- Rental Coordination: Coordinate rental reservations and schedules, including preparing agreements, verifying licenses, processing payments, and managing customer expectations.
- Dispatching: Oversee daily dispatching of equipment, drivers, and ensuring timely deliveries and pick ups.
- Scheduling and Routing: Coordinate schedules for drivers, optimizing routes for efficiency and minimizing downtime.
- Inventory Management: Maintain accurate records of equipment inventory.
- Documentation and Record Keeping: Maintain detailed records of rental transactions, dispatch activities, repairs, and other relevant information.
- Troubleshooting and Issue Resolution: Respond to operational challenges, such as equipment breakdowns or unexpected delays, and find prompt solutions to keep things moving.
- Collaboration: Work closely with the rental manager, service team, and other relevant departments to improve processes and resolve issues.
- Safety and Compliance: Ensure adherence to all safety standards, industry regulations (including DOT/Federal Motor Carrier rules), and company policies.
Qualifications:
- Experience in the equipment rental industry
- Strong organizational and multitasking skills
- Excellent communication and customer service abilities
- Ability to thrive in a fast-paced environment
Job Type: Full-time
Pay: $22.00 - $30.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $22 - $30