Systems Administrator (Help Desk) - Senior

Position: Senior Knowledge ManagerLocation: Herndon, VAClearance: TS/SCI FS Poly

Position Summary:Roztech Solution is seeking a System Administrator / Help Desk Specialist Senior to provide Tier 1-3 support for an enterprise-level organization in Herndon, VA. The ideal candidate is self-motivated, detail-oriented, and a proactive team player who thrives in a dynamic IT environment. This role involves maintaining hardware and software infrastructure, administering systems and security protocols, and ensuring seamless automation and scripting integration

Key Responsibilities:

• Provide support to Customer automated systems via support requests
• Provide tracking and reporting of support requests open, closed, and active for Customer's
  
  

Automated Systems.

• Utilize a Customer approved support request tracking system.
• Meet Customer established goals for addressing support requests.
• Utilize Customer approved tracking system to provide Customer approved metrics on a weekly and
  
  

monthly basis for Customer review.

• Provide response to support requests based on Customer time requirements.
• Respond to after-hour and weekend critical support requests based on prior scheduled Customer
  
  

Requirements

• Performance of general system administration activities: user account creation, manage access
  
  

controls, implementation and review of security policy, hardware installation, driver installation,

software patching, monitor activity logs, and creation of automation scripts.

• Provide technical support for applications as needed to interface with the user base.
• Maintenance and care of digitization hardware, to include: installation, troubleshooting,
  
  

maintenance, and repair.

• Make objective and technically sound recommendations for potential future hardware and software
  
  

purchases.

• Serve as a Data Transfer Officer (DTO)
• Generate weekly, monthly, and yearly metrics reports.
• Learning, supporting, and training users on different types of digitization hardware.
  
  

Required Skills & Experience:

• Working knowledge of JIRA tickets.
• ServiceNow experience with incident and change management requests.
• Working knowledge of Window and Linux O/S*.
• Working knowledge on AWS Systems Administration. *
• Previous experience with public facing website administration is desired.
• Must have 6 years of relevant experience or equivalent in years' experience which include related
  
  

certifications and education equivalents