Customer Account Representative (CSR)

Are you looking for a career where you can build real connections, solve challenges, and be part of something exciting? At Royle Printing, we’re redefining print in the digital age—yes, print is thriving, and we’re leading the charge! We’re a fast-growing, family-owned commercial printer that helps brands around the world bring their ideas to life in a tangible, powerful way. And guess what? We’re looking for motivated, detail-driven people to join our team!

What You’ll Do:

As a Customer Account Representative (CSR), you’ll be at the heart of our customer service team, working alongside sales to bring print projects to life from start to finish. Forget the idea of a boring call center job—this role is all about problem-solving, collaborating, and building strong relationships with brands across different industries. You’ll manage projects, help clients navigate the printing process, and make sure every detail is flawless.

Why Royle?

·     Growth & Opportunity: We’re all about developing our team and promoting from within.

·     Industry on the Rise: Print isn’t dead—it’s evolving, and you can be part of its future.

·     Collaborative Culture: Be part of a team that values creativity, innovation, and teamwork. At Royle, our culture sets us apart—whether it’s company-catered lunches, quarterly social events, our annual golf outing, or family-focused initiatives, we believe in fostering a workplace that brings people together.

·     Awesome Clients: With over 300 brands worldwide, no two days are the same.

·     Office Vibes: This is an in-person role at our Sun Prairie, WI headquarters—where collaboration and creativity thrive! Exciting developments are underway at our Success Way facility, with new administrative offices currently being built to support our continued growth.

If you're driven, detail-oriented, and excited to be part of a growing industry with endless opportunities, we want to hear from you! Come join Royle Printing and be part of the future of print!

Key Responsibilities:

·     Oversee the entire production process for customer orders, from initial receipt to final shipment.

·     Ensure projects are managed efficiently, accurately, and in alignment with customer requirements.

·     Maintain clear and effective communication with both sales teams and customers.

·     Develop comprehensive production tickets, press layouts, and detailed packing and fulfillment instructions.

·     Act as the primary liaison between sales, customers, and internal departments, including Scheduling, Purchasing, Prepress, Press, Finishing, and Mailing/Distribution.

·     Monitor job progress, troubleshoot issues, and oversee the process through final invoicing.

·     Host and engage customers during in-person press checks.

Job Requirements:

·     Education: High school diploma required; a bachelor's degree is preferred.

·     Experience: Background in project management or account management; prior print experience is not necessarily required.

Skills & Qualifications:

·     Strong ability to work independently while managing multiple customer accounts.

·     Excellent problem-solving skills with the ability to analyze challenges, draw conclusions, and provide effective recommendations.

·     Proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint.

·     Exceptional written and verbal communication skills.

·     Outgoing and people-oriented, with a strong ability to build relationships.

About Royle Printing:

Royle Printing, a family-owned company, is a leader in print and digital solutions. With a team of 285 dedicated professionals, we are committed to innovation, exceptional service, and top-quality print production. We invest in cutting-edge technology and cost-effective solutions to serve a variety of industries. If you're looking for a dynamic work environment where your skills can make an impact, Royle Printing is the place for you.