Client Experience Specialist

Client Experience Specialist (Receptionist) Spanish speaking a plus!

Reports to: Chief of Staff & Marketing

What Your Job Will Be Like:

The Client Experience Specialist plays a key front-facing role in shaping every client’s first and lasting impression of our firm. As the first point of contact on the phone, by email, mail, and in person, you will be central to creating a warm, professional, and seamless experience for clients, guests, and team members. You will support the daily operations of the office, be a critical player in the client intake function, ensure a welcoming environment and smooth internal communications across our multiple office locations.

Pay: $18-$20 depending on experience, competitive health, dental, vision, 401K, and time off benefits!

Key Responsibilities:

· Phone Management Across Offices: Answer and direct incoming phone calls for multiple office locations. Route calls appropriately to attorneys, staff, or voicemail, and take accurate messages when needed.

· Client Intake:

Record information for clients seeking services with excellence and accuracy to ensure accurate service provision, attorney engagement, and ensure client files are complete, and client documents are maintained with high fidelity.

· Client Reception & Hospitality: Greet clients, visitors, and vendors with professionalism and warmth. Ensure that waiting areas and client spaces are consistently tidy, well-stocked, and welcoming.

· Mail & Correspondence: Manage incoming and outgoing mail, ensuring that time-sensitive and high-priority correspondence is promptly handled and delivered to the appropriate parties.

· Office Supplies & Inventory: Order and maintain inventory of office supplies and hospitality items (such as

beverages, tissues, etc.). Track usage to ensure proactive restocking and budget-conscious purchasing.

· Client Area Aesthetics: Maintain the presentation and cleanliness of all client-facing areas, including the outside of the building, lobby, conference rooms, and restrooms, to reflect the firm’s brand standard and attention to detail.

· Administrative Support: Provide light support to attorneys and firm leadership, including scheduling, client/attorney meeting management, scanning/copying documents, preparing meeting spaces, and assisting with special projects as needed.

Qualifications We Require:

The Client Experience Specialist must be generally optimistic, friendly, accommodating, communicate effectively in difficult situations, possess high emotional intelligence, practice impeccable organizational skills, and always maintain a professional demeanor and appearance. This role must handle sensitive information with discretion, anticipate the needs of clients and the RMC team, and innovatively solve problems. The Client Experience Specialist must be proficient in the Microsoft Office Suite learn/become proficient in the firm’s client management software (Clio Manage and Clio Grow), and type at a minimum of 40 wpm. Candidate must successfully complete an employee background screening possess an active NM Driver’s License.

Qualifications We Desire:

Associate’s degree in an applicable field, Administrative Assistant Certificate, 3 years of patient or client service-related experience, or a combination of education and experience.