What are the responsibilities and job description for the Residential Estimating & Sales position at Royalty Roofing USA?
Residential Roofing Sales & Estimator
Job Type: Full-Time
Pay: $55 - $85K Salary
Job Summary:
The Residential Roofing Sales & Estimator serves as a key representative of the company, providing customers with professional roofing solutions while contributing directly to the company’s sales and growth objectives.
This position requires a high level of ownership, self-motivation, customer service, attention to detail, and teamwork. The successful candidate will be responsible for managing assigned sales opportunity from the initial customer contact through project completion and follow-up.
Performance in this role will be measured by achieving sales goals, producing accurate measurements and estimates, maintaining strong customer relationships, and supporting the overall success of the company.
This position requires the ability to handle and climb ladders and work safely at heights. Candidates must be comfortable working at elevated heights and on residential roofing systems.
Essential Responsibilities
Sales & Customer Development
- Respond promptly and professionally to new customer inquiries and sales opportunities.
- Take ownership of assigned sales opportunities from initial contact though project completion.
- Identify customer needs and recommend appropriate roofing solution based on the company’s products and services.
- Manage an individual sales pipeline and conduct timely follow-up on pending opportunities.
- Generate additional sales opportunities through networking, referrals, prospecting, and other business-development activities beyond company-provided marketing leads.
- Maintain and continuously improve sales, communication, presentation, and negotiation skills.
Estimating & Documentation
- Accurately measure assigned properties and roofing systems.
- Prepare accurate estimates, proposals, and supporting documentation.
- Document technical roof information, measurement, scope of work, and estimate calculations accurately.
- Maintain complete and up-to-date customer and sales information within the company’s CRM system.
- Process all required documentation promptly when a job is sold.
- Complete all required daily tasks, reports, and communication accurately and on time.
Sales Operations & Project Coordination
- Work closely with the Sales Manager to plan and coordinate the estimate workload and sales pipeline.
- Serve as the primary liaison between the customer and the Roofing Operations Department.
- Partner with the Roofing Operations team to help ensure a smooth and successful installation process.
- Provide all necessary billing and job information to the Accountant Department.
- Ensure jobs are properly documented and invoiced.
- Assist with timely collection of outstanding customer balances as appropriate.
- Review completed job cost information and provide management with feedback regarding results and profitability.
Customer Services & Problems Resolution
- Take ownership of customer concerns and problems before the sale, throughout installation, and after project completion.
- Follow customer issues through to resolution while maintaining professional and positive communication.
- Communicated effectively with customers throughout the sales and installation process.
- Follow up with every customer after project completion to ensure customer satisfaction and address any outstanding concerns.
- Build and maintain strong, long-term customer relationship.
Communication & Continuous Improvement
- Provide management with feedback regarding sales, marketing, customer, and operational challenges encountered during the sales process.
- Maintain a strong working knowledge of the company’s roofing products, services, and systems.
- Continuously develop knowledge of roofing, system, estimating practices, sales techniques, and industry standards.
- Work collaboratively with management and other departments to improve the customer experience and overall sales process.
Qualifications & Requirements
- Strong sales, customer service, communication, and organizational skills.
- Self-motivated with the ability to work independently and manage multiple opportunities.
- Strong attention to detail and commitment to accuracy.
- Strong attention to detail and commitments to accuracy.
- Ability to build trust and professional relationships with customers.
- Ability to manage a sales pipeline and consistently follow up on opportunities.
- Ability to learn and maintain knowledge of residential roofing systems, products, and installation process.
- Ability to work effectively as part of a team.
- Comfortable working outdoors and in varying weather conditions.
- Ability to safely climb and work from ladders and work at heights.
- Valid Driver’s license and ability to operate a company vehicle safely.
- Ability to use CRM systems and other technology required to perform the position.
- Previous roofing sales, estimating, construction, or related experience is preferred.
What we offer
- Stable, full-time employment
- Opportunities for advancement
- 401(k) with company match
- Health insurance
- Dental insurance
- Vision insurance
- Health Savings Account (HSA)
- Paid Time Off (PTO)
Benefits may be subject to a waiting period.
Salary : $55,000 - $85,000