Client Care Coordinator

**Join Our Team as a Client Care Coordinator!**

Are you ready to make a difference in the lives of others? We are seeking driven individuals that are passionate about client care for the role of Care Coordinator to join our dynamic home care agency. In this role, you will have the opportunity to manage a caseload of assigned clients, ensuring they receive the highest quality of care and support.

The Client Care Coordinator facilitates the coordination and delivery of quality home care services for Royalty Adult & Pediatric Home Care clients. This position serves as a primary liaison among clients, families, caregivers, and agency staff to promote continuity of care, client satisfaction, effective communication, and reliable service delivery.

This role is part-time with the potential to expand into full-time.

**Qualifications:**

• High School Diploma or GED
• Experience in home care, healthcare, or a role that utilized core skills relating to position
• Reliable transportation, valid driver's license, clean driving record, and current automobile insurance.
• Able Travel to client homes throughout the service area.
• Able to communicate professionally in writing and verbally.
• Able to manage multiple assignments, prioritize deadlines, and maintain accurate records.
• Able to use email, electronic documentation systems, and basic office software.
• Able to document client interactions clearly and accurately.

**What You'll Do:**

• Client Care Coordination: Communicate with clients and families, identify service needs, coordinate care arrangements, and support continuity of services.
• Client Visits & Follow-Up: Conduct client and prospective client visits as assigned, monitor satisfaction, identify changes in needs, and communicate concerns to appropriate personnel.
• Caregiver Coordination: Collaborate with scheduling staff to support appropriate caregiver-client matches, service coverage, and timely resolution of staffing or service concerns.
• Communication & Problem Resolution: Serve as a liaison among clients, families, caregivers, and agency staff; address concerns promptly and escalate clinical or operational issues appropriately.
• Documentation & Quality: Maintain accurate client records, document contacts and follow-up, support service quality reviews, and comply with agency policies and applicable regulations.
• Team Collaboration: Work with agency leadership and the care team to improve client experiences, care coordination processes, and service delivery.
• Additional Responsibilities: Participate in the on-call rotation and perform other related duties as assigned by executive leadership.

**Why You Should Join Us:**

• Impactful Work: Make a meaningful difference in the lives of our clients and their families every day.
• Team Spirit: Join a collaborative team that values your contributions and supports your professional growth.
• Growth: Opportunities for advancement within our expanding organization as we continue to positively impact our community.

If you're passionate about providing exceptional care and thrive in an evolving, supportive environment, we want to hear from you! Come be a part of our dedicated team and help us continue to set the standard for compassionate home care services.

This is a perfect fit for someone who has a leadership mindset, strong organizational skills, has any eye for detail, has excellent communication and interpersonal skills, and possesses a high level problem solving and critical thinking skills.

**Apply today and embark on a rewarding career with us!**