What are the responsibilities and job description for the Customer Service - Order Fulfillment and Delivery position at Royal Wholesale Electric, Logan Utah?
Apply Here: https://www.mydistributorjobs.com/Public/Openings.html#/details/MI8A4H5wNbp91IweNxJyZQ
Job Title:
Delivery Driver / Warehouse Fulfillment
Reports Directly To:
Warehouse Manager
Profit Center Manager
Expectations:
Pick orders, load delivery vehicles, and deliver material to job sites safely, accurately, and efficiently. Communicate all possible process improvements to the Warehouse Manager. Build and maintain professional relationships with co-workers and customers. Be the last line of defense against order errors. Effectively communicate with customers on location of delivery, estimated arrival, etc., to uphold quality customer service. Go above and beyond to take care of the needs of the customer including communication with sales people to ensure accuracy and problem resolution.
Specific Job Duties:
- Learn and build upon a working knowledge of all warehouse inventory and bin locations.
- Use a sales order document to effectively pick correct product and quantities from bin locations.
- Prepare orders for delivery by packaging product, appropriately labeling product with order information, and completing ship confirmations.
- Strategically and carefully load delivery vehicle accurately for assigned delivery route in order of delivery.
- Deliver product to the job site or delivery location with highest level of vehicle safety and driving skill.
- Effectively communicate with customer, project manager, contractor, etc., to determine where to place product upon delivery.
- Place product according to detailed instructions for highest customer satisfaction.
- Be the last line of defense against order mistakes and problems. Proactively communicate issues with sales team.
- Be humble and willing to accept and correct mistakes.
- Complete routine safety and service checks on delivery vehicles.
- Clean and organize delivery vehicles and help with other warehouse activities as needed.
Required Qualifications:
- Experience preparing orders and/or delivering product with high level of customer service.
- DOT Medical Card or ability to obtain a DOT Medical Card upon hire.
- Excellent driving record with no more than 1 moving violation in the past 3 years.
- Ability to handle panel vans, pickup trucks, and a 20ft flatbed truck safely.
- Pride in driving ability, work ethic, and ability to solve problems.
- Zero-tolerance for lack of safety. Must always wear a seatbelt and be able to use or learn to use safety features like the parking brake, fire extinguisher, etc.
Job Type: Full-time
Pay: From $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 10 hour shift
- 8 hour shift
Work Location: In person
Salary : $20