Operations Manager

Position Overview:

The Royal Treatment Veterinary Center (RTVC) is seeking a highly organized, enthusiastic Operations Manager to lead our team and oversee day-to-day operations. The ideal candidate brings a strong background in HR and financial management alongside skill in developing company policies, managing staff schedules, evaluating operational and financial performance, and identifying opportunities for practice growth and client development – working closely with our doctors, managers, and practice owner to meet shared goals.

A key part of this role involves improving and maintaining effective training programs across all positions – veterinarians, technicians, animal care specialists, receptionists, facilities personnel, interns, and volunteers. The Operations Manager will also serve as a primary point of contact for client relations and practice performance assessment.

This is a highly people-oriented position that requires a clear understanding of our animal patients’ needs and a commitment to excellent, thoughtful care. As a frequent face of RTVC, we are looking for someone who communicates with confidence, empathy, and professionalism while remaining grounded and approachable.

Key Responsibilities:

Operations, Finance & Business Performance

• Evaluate, develop, and implement policies and procedures across employee and business operations
• Collaborate regularly with practice owner, staff doctors, managers, and staff to align operations with practice goals
• Continuously monitor and evaluate financial and operational performance by service, staff member, pricing, timing, location, inventory, date, appointment efficiency, treatment outcomes, and other parameters
• Oversee and manage inventory, income, cost of goods, payroll, outreach, and marketing activities with a view toward improving the financial landscape for the practice
• Develop executive strategies to support and implement excellent budgeting, financial reporting, financial health, and operational efficiency – driving practice long-term stability and growth
• Support the transition toward an employee-owned ownership model

HR & Team Leadership

• Lead hiring and integration of new team members
• Improve, build and maintain effective training programs and standard operating procedures across all roles
• Conduct regular performance evaluations, make decisions on wages, provide constructive feedback, and support staff development and growth
• Resolve HR issues constructively, maintaining a positive and mission-aligned team culture
• Oversee staff scheduling and team coordination to support smooth clinic operations

Client Relations

• Serve as primary client-facing contact, handling concerns with professionalism and care
• Actively solicit and respond to client feedback on service quality and satisfaction
• Cultivate strong, lasting relationships with staff, clients, patients, and the community

Qualifications:

• Comfortable operating in a fast-paced, dynamic environment where priorities can shift quickly; adaptability is essential
• Demonstrated experience in HR functions including hiring, performance management, and team development
• Comfort with financial reporting, budgeting, and basic business metrics
• Understanding of the financial pressures and solutions in a veterinary practice
• Strong organizational, problem-solving, and attention-to-detail skills
• Genuine love of animals, and a practical, sensible approach to their care
• Enthusiasm for a mission-driven, patient-centered practice and ability to inspire others towards self-improvement and success
• Prior experience in a veterinary clinic, animal care facility, or similar healthcare setting is strongly preferred, though not required.
• Candidates with strong operational instincts and a proven ability to learn quickly will be given serious consideration
• Ability to handle client, patient and employee interactions with professionalism, empathy, and grace

Schedule:

• Monday-Friday, 8:00 AM – 4:00 PM, in-person.

Company Overview:

RTVC is a locally owned, full-service concierge integrative veterinary practice operating. We combine conventional veterinary services with specialized modalities including acupuncture, massage, herbal medicine, chiropractic care, nutrition counseling, physical rehab and underwater treadmill therapy. Our well-educated team is deeply committed to building resilient health in every patient. We have 2 locations: a full-service hospital in Evanston and a satellite clinic in Wilmette.

Compensation & Benefits:

• Salary: $70,000 - $90,000
• Health Insurance
• 401(k) with employer match
• Extensive veterinary care benefits and discounts for employees and their pets
• Paid time off
• Potential future ownership stake in the practice

Pay: $70,000.00 - $90,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Health insurance
• Paid time off
• Parental leave

Education:

• Bachelor's (Preferred)

Experience:

• Management: 5 years (Preferred)
• Veterinary: 3 years (Preferred)

Ability to Commute:

• Evanston, IL 60202 (Required)

Work Location: In person

Salary : $70,000 - $90,000