Customer Quality Engineer

Royal is a diverse manufacturer of injection molding, urethane foam and assemblies. We serve the automotive, furniture, and consumer products industries. People who succeed at Royal are those who share the values of our company: Integrity. Stewardship. Teamwork. Hard work. Excellence.

We're committed to being the employer of choice. Our goal is to build a culture of commitment where everyone is respected and valued. Where everyone participates. Where everyone matters. We give our employees the responsibility -- and the authority -- to make decisions. We try to provide the best possible work environment. We encourage creativity. We applaud ingenuity. We reward problem solving.

Your future starts here! The Customer Quality Engineer is responsible for ensuring consistent quality assurance and fostering positive customer relationships. This role involves leading internal and external quality initiatives, facilitating problem-solving activities, and providing technical support for production and launch activities. Based out of our Corporate Grove facility in Hudsonville, this position reports directly to the Director of Quality.

Responsibilities:

Customer Relationship Management:

• Facilitate clear verbal and written communications between the organization and customers.

• Ensure excellent and timely corrective-action (ex: 8D) responses to customer concerns.

• Travel to key customer locations for improvement activities and issue resolution.

• Manage issue-containment efforts both at customer locations and within the organization.

• Manage and maintain customer scorecards.

Continuous Improvement, Root-Cause Analysis, and Problem-Solving:

• Utilize robust root-cause analysis techniques to promptly address issues with customers and internal processes.

• Apply critical thinking to analyze complex quality problems and develop effective preventive solutions.

• Lead and actively participate in continuous improvement initiatives to enhance quality and efficiency.

• Facilitate internal problem-solving activities, providing guidance and hands-on coaching to cross-functional problem solving teams.

• Support Quality Technicians in tasks such as gauge management, part and process measurements, and new launch activities.

Technical Support for Production and Launch Activities:

• Collaborate with cross-functional teams to ensure smooth execution of production processes and launches.

• Provide technical support for quality-related tasks during production and launch activities.

Quality Training and Internal Audits:

• Assist in quality training for the organization, ensuring adherence to quality standards and procedures.

• Internal auditing activities, identifying areas for improvement and implementing corrective actions.

• Participate in Layered Process Audits across multiple shifts to maintain quality standards.

Qualifications:

• Bachelor’s Degree in Quality, Engineering, or related field, or equivalent combination of education, training, and/or work experience in lieu of a degree.

• Minimum of 5 years of experience in Manufacturing.

• Excellent interpersonal, verbal, and written communication skills.

• Ability to handle confrontation with high acumen in communication strategies.

• Willingness and ability to travel on short notice and occasionally overnight.

• Proficiency in utilizing standard quality tools and documentation, including but not limited to SPC, MSA, FMEA, Control Plans, Six Sigma methodologies, Pareto Analysis, APQP, PPAP, with familiarity in ISO9001/IATF16949 standards.
• Completion of VDA 6.3 and/or IATF 16949 Internal Auditor training is preferred.

• Injection molding experience is a plus.

• No Sunday work

• Weekly pay

• Quarterly bonuses based on profitability

• Ownership in the company through our ESOP plan (Employee Stock Ownership Plan)

• Outstanding medical insurance

• On-site wellness facility available 24 hours a day