What are the responsibilities and job description for the Account Manager position at Royal Supply?
Royal Supply, established in 1883, is a leading industrial distributor specializing in world-class quality products, technical expertise, competitive pricing, and outstanding customer service. Under new ownership since 2004, the company has expanded its presence through physical locations and e-commerce sales. The user-friendly website, www.royalsupply.com, provides seamless access to a wide range of product offerings. Royal Supply serves both MRO (Maintenance, Repair, and Operations) and OEM (Original Equipment Manufacturer) markets, combining quality products with exceptional technical support.
This is a full-time on-site Account Manager role located in Elyria, OH. The Account Manager will be responsible for developing and maintaining strong client relationships, managing customer accounts, and ensuring client satisfaction. Key tasks include identifying customer needs, recommending solutions, managing sales orders, and collaborating with internal teams to ensure smooth operations. This role also involves analyzing sales data, identifying areas for growth, and achieving revenue goals while delivering superior customer service.
- Strong skills in client relationship management and account management.
- Knowledge of sales strategy, business development, and order management processes.
- Proficiency in analyzing sales data and identifying growth opportunities.
- Excellent communication, problem-solving, and organizational skills.
- Familiarity with the MRO and OEM markets is a plus.
- Capability to collaborate with cross-functional teams and deliver tailored solutions.
- Experience with CRM software and Microsoft Office Suite preferred.
- Bachelor’s degree in Business Administration or a related field, or equivalent work experience.