RECEPTIONIST

Position Summary

The RECEPTIONIST serves as the community’s greeter for all guests, families and residents and provides clerical support in accordance with all laws, regulations and company standards.

Working Conditions

• Works primarily at front desk area.
• Sits, stands, bends, lifts, pushes, pulls, stoops, walks, and moves intermittently during working hours.
• Subject to frequent interruptions.
• Works beyond normal working hours, on weekends, and in other positions temporally as necessary.
• May be subject to hostile and emotionally upset residents and families.

Education and Experience

• Must have high school diploma or equivalent.
• Must have clerical experience.
• Must be proficient with Microsoft Application: Especially Word and Excel.
• Must demonstrate proficiency with office machines (i.e., fax, copier).

Specific Requirements 

• Must always be neat and presentable and be especially sensitive to uniform requirements. 
• Must be able to process calls accurately within appropriate hospitality guidelines (callers not kept on hold, minimal number of rings before answering, etc.)
• Must enjoy serving seniors.
• Must demonstrate excellent customer services and hospitality. 
• Must demonstrate trustworthiness and dependability.
• Must work efficiently and effectively with little to no supervision.
• Must demonstrate effectively and have superior verbal communication skills.
• Must be organized.
• Must work efficiently with frequent interruptions.
• Must be able to multi-task
• Must be dependable.
• Must be able to meet deadlines.

Essential Functions

• Must be able to read, write, speak and understand the English Language.
• Must be able to move intermittently throughout the workday.
• Must practice regular and predictable attendance.
• Must follow company policies including harassment, code of conduct, complaint procedures, safety, sanitation, confidentiality, and dress code.
• Must assist with evacuation of residents and support residents in times of crisis. 
• Must represent community professionally and courteously.
• Must handle emergency situations in a calm manner.
• Must protect confidential information.
• Must provide efficient clerical support.

General Responsibilities

Below is description of basic job duties though other related duties may become necessary as directed by supervisor.

Greater Duties

• Serves as community’s first greeter to all guests, visitors, residents and families entering front lobby.
• Creates and maintains a positive atmosphere of warmth and hospitality.
• Interacts with all individuals professionally and courteously.
• Takes phone messages accurately and completely or offers voicemail. Records caller’s name, time of call and nature of business when intended party is unavailable.
• Directs concerns, complaints, suggestions, and maintenance requests from individuals to appropriate manager or department.
• Screens visitors entering the community.
• Determines nature of business calls and routes to appropriate associate.
• Assists with keeping front lobby and workrooms neat, clean, and presentable.
• Closely observes lobby activity and reports unauthorized visitors or concerns.

Administrative Duties.

• Provides accurate, reliable clerical support (i.e. typing, filing, data entry.)
• Directs inquiries and requests from within and outside community to Sales team.
• Receives sorts and distributes mail.
• Receives packages and flowers- contacts concierge or resident for delivery.
• Operates all office machines as needed.
• Maintains lists (i.e. resident directory, associate phone list, associate birthday list etc)
• Oversees resident check-in system
• Provides clerical support as needed. 

Required Interaction with employees/other departments/outside parties: 

• Works cooperatively as a team member of the staff.
• Treats residents and visitors with courtesy and respect; makes serving these people a priority.