Property Manager - Affordable Housing (LIHTC & PBV)

Location: San Diego County, CA
Employment Type: Full-Time
Reports To: Regional Property Manager / Director of Operations

The Property Manager is responsible for the overall operations, compliance, financial performance, leasing, and resident relations of an affordable housing community operating under LIHTC and Project-Based Voucher (PBV)/Section 8 programs. This role ensures the property maintains high occupancy, minimizes delinquency, and remains fully compliant with all regulatory requirements.

The Property Manager leads on-site staff, drives leasing performance, enforces collections, ensures audit readiness, and collaborates closely with compliance teams and case management partners. This position requires strong leadership, urgency, and the ability to balance regulatory compliance with operational performance.

• Oversee day-to-day operations including leasing, maintenance, resident relations, and vendor coordination

• Ensure property curb appeal, cleanliness, and safety standards are consistently maintained

• Implement and enforce company policies, SOPs, and internal controls

• Conduct routine property inspections (units, common areas, safety compliance)

• Manage incident reporting, risk mitigation, and follow-up on all safety or liability concerns

• Ensure proper documentation of all operational activities

• Maintain occupancy targets and minimize vacancy days

• Ensure units are turned and leased within company benchmarks

• Oversee applicant pipeline management, ensuring 2–3 backup files per unit type

• Ensure all move-ins are fully approved by compliance prior to occupancy

• Monitor leasing staff performance and hold team accountable for leasing goals (leases per month)

• Coordinate with referral partners (housing authorities, case managers, agencies) to maintain consistent leasing flow

• Implement leasing strategies for hard-to-house units or slow-moving inventory

• Ensure full compliance with LIHTC, PBV/Section 8, HUD, and all layered funding requirements

• Oversee certifications, recertifications, and interim adjustments

• Ensure accurate income, asset, and rent calculations

• Maintain audit-ready files at all times

• Enforce Tenant Selection Plan (TSP) and ensure consistent application

• Prevent unauthorized move-ins or non-compliant file processing

• Work proactively with compliance teams to resolve file discrepancies

• Actively manage rent collections and subsidy tracking

• Monitor delinquency weekly and implement corrective action immediately

• Ensure timely issuance of notices (3-Day Notices, Balance Due, etc.)

• Partner with case management for residents with high barriers or chronic delinquency

• Enforce lease terms consistently while balancing supportive housing requirements

• Track repayment agreements and ensure follow-through

• Escalate non-compliance or high-risk accounts to Regional/Leadership timely

• Manage property financial performance including budget adherence and expense control

• Review monthly financials, variance reports, and general ledger accuracy

• Ensure proper coding of invoices and expenses (in alignment with GL structure)

• Monitor and control overtime, vendor costs, and contract services

• Identify cost-saving opportunities without compromising operations

• Assist in budget preparation, reforecasts, and lease-up budgeting

• Maintain strict internal controls (no cash handling violations, proper approvals, etc.)

• Ensure timely completion of work orders and unit turns

• Enforce preventive maintenance schedules and capital improvement tracking

• Conduct regular walks with maintenance team to identify deficiencies

• Ensure readiness for inspections and maintain physical compliance standards

• Coordinate vendors and ensure contract scope adherence and performance

• Maintain property in audit-ready condition at all times

• Prepare for TCAC, HCD, HUD, NSPIRE/REAC, and investor audits

• Respond to audit findings and implement corrective action plans

• Track and resolve all compliance deficiencies within required timelines

• Supervise, train, and evaluate all on-site staff

• Establish clear expectations and hold staff accountable for performance

• Address performance issues promptly, including coaching and corrective action

• Ensure proper staffing levels and support hiring, onboarding, and training

• Conduct regular staff meetings focused on leasing, compliance, and operations

• Promote a culture of urgency, accountability, and professionalism

• Coordinate closely with case managers, service providers, and agencies (e.g., PSH, SDRC, PATH, etc.)

• Participate in case conferencing for high-acuity residents

• Support housing stability while enforcing lease compliance

• Assist with intervention strategies for behavioral, health, or lease violation concerns

• Coordinate rehousing or transfers when appropriate

• Ensure compliance with Fair Housing, ADA, and all applicable laws

• Manage reasonable accommodation and modification requests properly and timely

• Oversee proper handling of notices, lease enforcement, and legal documentation

• Coordinate with legal counsel and Regional on evictions or legal actions

• Ensure incident reports (injuries, disturbances, property damage) are properly documented and escalated

• Serve as primary point of contact for residents, staff, vendors, and stakeholders

• Communicate regularly with Regional Manager, Compliance, and Ownership

• Provide clear updates on occupancy, delinquency, staffing, and risks

• Ensure strong collaboration between operations, compliance, and services

• Track and report on key metrics:

  • Occupancy %

  • Vacancy days

  • Leasing velocity (leases per month)

  • Delinquency balances and trends

• Maintain accurate reporting in RealPage and internal trackers

• Identify trends and implement corrective strategies quickly

• Ensure weekly and monthly reporting deadlines are met

• 3–5 years of affordable housing property management experience

• Strong knowledge of LIHTC and PBV/Section 8 programs

• Experience with leasing, compliance, and collections

• Strong understanding of Fair Housing and regulatory compliance

• Proven leadership and team management experience

• Strong organizational, analytical, and problem-solving skills

• Proficiency in RealPage (or similar) and Microsoft Office

• Experience with PSH, MHSA, HOME, or layered funding programs

• Experience with lease-ups or distressed/stabilization assets

• Certifications (COS, TCS, HCCP, etc.)

• Experience working with high-acuity populations and service providers

• Strong leadership and accountability mindset

• High sense of urgency and ownership

• Detail-oriented with strong compliance focus

• Financial and operational acumen

• Ability to manage competing priorities across multiple demands

• Effective communication and conflict resolution

• Maintain zero tolerance for non-compliant move-ins or file delays

• Ensure timely communication escalation of risks to Regional leadership

• Drive continuous improvement in leasing, collections, and operations

• Lead by example in professionalism, responsiveness, and accountability