What are the responsibilities and job description for the Operations Coordinator position at Royal Plumbing Heating & Ac?
We are seeking a highly organized and proactive Operations Coordinator to join our team. This role is essential in ensuring the smooth functioning of daily office operations, providing exceptional customer service, and supporting administrative tasks across various departments. The ideal candidate will possess strong office management skills, be proficient with computer applications, and demonstrate excellent communication abilities. Bilingual skills are a plus to effectively serve diverse clients and team members. This position offers an opportunity to work in a dynamic environment where attention to detail and organizational excellence are valued.
Responsibilities
Manage front desk operations, including greeting visitors and handling multi-line phone systems with professionalism and courtesy.
Coordinate calendar management, scheduling appointments, meetings, and events efficiently using Microsoft Office and Google Workspace tools.
Perform data entry, filing, and proofreading tasks to ensure accuracy of records and correspondence.
Support office management functions such as supply ordering, document preparation, and maintaining organized filing systems.
Provide exceptional customer service by responding promptly to inquiries via phone or email, demonstrating excellent phone etiquette and customer support skills.
Assist with bookkeeping activities using QuickBooks or similar software to track expenses and manage invoices.
Support administrative functions related to medical or dental reception duties, including appointment scheduling and patient record management if applicable.
Handle clerical responsibilities such as typing reports, managing emails, and supporting personal assistant duties as needed.
Ensure organizational efficiency through effective time management and prioritization of tasks.
Experience
Prior office management or administrative experience is preferred, including roles such as receptionist, personal assistant, or medical/dental receptionist.
Demonstrated proficiency with Microsoft Office Suite (Word, Excel, Outlook), Google Workspace (Docs, Sheets), and data entry platforms.
Experience with office equipment such as multi-line phone systems and office management software like QuickBooks is advantageous.
Strong organizational skills with the ability to multitask effectively in a fast-paced environment.
Excellent communication skills, both verbal and written; bilingual abilities are a plus for serving diverse populations.
Proven ability to handle clerical tasks such as proofreading, filing, calendar management, and maintaining accurate records. This position is ideal for candidates who thrive in organized environments and enjoy supporting team operations through