What are the responsibilities and job description for the Front Desk Manager position at Royal Plaza Inc?
PM Shift required / Weekends a MUST
*Eligible for a bonus program up to 10% of yearly salary
Key Responsibilities
- Supervise and manage front desk employees, including scheduling, training, and performance evaluations.
- Ensure efficient guest check-in and check-out processes.
- Handle guest inquiries, requests, complaints, and special accommodations professionally.
- Monitor room availability, reservations, and occupancy levels.
- Coordinate with housekeeping, maintenance, and other departments to ensure guest needs are met.
- Maintain accurate guest records and billing information.
- Oversee cash handling, deposits, and daily financial reports.
- Ensure compliance with hotel policies, procedures, and safety standards.
- Assist with revenue management by maximizing room occupancy and rate strategies.
- Prepare reports on front office operations and guest satisfaction metrics.
- Act as Manager-on-Duty when required.
Required Qualifications
- High school diploma or equivalent; associate's or bachelor's degree in Hospitality Management preferred.
- 2-5 years of hotel front desk or hospitality experience.
- Previous supervisory or management experience preferred.
- Strong customer service and conflict-resolution skills.
- Excellent verbal and written communication abilities.
- Proficiency in hotel property management systems (PMS) and Microsoft Office applications.
- Ability to work flexible schedules, including evenings, weekends, and holidays
Key Skills
- Leadership and team management
- Customer service excellence
- Problem-solving and decision-making
- Organizational and multitasking abilities
- Financial and administrative management
- Attention to detail
- Time management
- Communication and interpersonal skills
Benefits:
We offer our eligible Associates a number of benefits to enhance their health and well-being:
- Group insurance including dental and vision.
- Paid time off including vacation days, sick days and holidays
- Employee Referral Bonus
- Hotel Discounts for You, Your Family & Your Friends
Salary : $47,000 - $51,000