What are the responsibilities and job description for the Valet Supervisor position at Royal Palm Yacht & Country Club Inc?
POSITION SUMMARY: The Valet Supervisor is the first and last impression that Members and Guests have of the Club. It is imperative that he/she creates a warm, welcoming and professional image for all as they arrive at the Club. The Valet Supervisor ensures that the Valet staff initiates hospitality to all Members and Guests at all times as well as taking responsibility for all vehicles left in their care by performing the following duties:
ESSENTIAL DUTIES & RESPONSIBILITIES
- Greets and welcomes Members and Guests according to RPYCC standards.
- Opens car doors for all drivers. Opens car doors for passengers whenever staffing levels allow.
- Takes responsibility of all cars left in the Club’s possession. Safely parks and retrieves cars according to RPYCC standards.
- Greets Members by name whenever possible.
- Opens doors to the Country Club and Yacht Club and assists with any packages if time allows.
- Knows the activities taking place at the Club in order to answer questions or to direct Members and Guests as they arrive.
- Ensures proper staffing levels at all times in accordance with anticipated business.
- Trains all Valet Attendants and ensures that they adhere to all RPYCC standards. Reports any concerns to the Clubhouse Manager as they arise.
- Inspects parking areas and reports any needed repairs or potential hazards.
- Documents any accidents or incidents and reports them to the Clubhouse Manager immediately.
- Maintain cleanliness at the porte-cochere and surrounding areas.
- Assists with the shuttle service to transport Members and Guests when necessary.
- Relays any compliments, complaints or suggestions to the Clubhouse Manager.
- Conducts all communication in professional and courteous manner.
- Maintains a professional appearance in accordance to the RPYCC grooming standards.
- Adheres to Royal Palm’s policies and procedures.
- Remains alert, courteous and helpful to Members and Guests at all times.
- Performs any other related duties as requested by the Clubhouse Manager or General Manager.
Education / Experience
- High School Degree or G.E.D.
- Ability to communicate effectively
- Friendly and service oriented
- Bilingual English/Spanish preferred
Qualifications
- Must be able to effectively communicate in person and on radio
Certifications
- Valid driver’s license
Other
- Must be able to work a variable schedule, weekends and holidays
Physical Requirements (The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl and talk or hear. The employee is occasionally required to sit and climb or balance. The employee must regularly lift and /or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.