Recreation Coordinator

Job Description

Responsible for greeting all Members and guests and directs inquiries to the proper parties; scheduling/rescheduling/canceling appointments, event promotion, assist in billing/CHITS for Wellness & Racquets related services. Providing a professional, friendly, and courteous atmosphere for all Members, guests and colleagues. The Recreation Coordinator acts in the Wellness Manager’s absence to oversee all administrative duties of the Wellness Center.

Essential Functions

• Answer all incoming calls to the Wellness desk, when needed.
• Communicating with the Director of Racquets & Wellness Manager for ordering of all supplies for the Wellness Center & recreation amenities along with helping to maintain a working inventory.
• Racquets & Wellness billing through the JONAS system.
• Counsels and assists members with billing inquires, as needed.
• Tracking monthly Wellness Center traffic along with recreation amenity usage.
• Assisting Members and guests with general questions regarding the Club’s Wellness & recreation amenities (Tennis, Pickleball, Croquet, etc…)
• Inspect work areas or operating equipment to ensure conformance to established standards in areas such as cleanliness or maintenance.

• Maintaining communications with Wellness Manager to ensure proper procedures are being followed and training/understanding is adequate.
• Convey rules and regulations, as needed, for the Wellness Center & recreation amenities.
• Performs duties necessary to maintain a consistent level of hospitality and standard for the wellness & recreation industry.
• Create ongoing and/or seasonal promotions and activities to encourage registrations, stimulate sales and create interest among members, guests, management and staff.

• Promote wellness programs, contests, and other recreation related events.
• Ability to work among Wellness staff, to include but not limited floor coverage, orientations.
• Perform desk coverage when necessary. Schedule may include weekends, as needed.
• Perform any other tasks as assigned by management.

Knowledge, skills and abilities

• Must have knowledge of commonly used concepts, practices, and procedures within a country club.
• Must possess excellent interpersonal skills.
• Must possess excellent written and verbal communication skills.
• Must possess excellent organizational skills, coordinate and complete tasks with limited supervision.
• Must be a detail-oriented individual and possess time management skills.
• Must maintain high performance standards.
• Fluent reading and writing in English with the ability to recognize signs and symbols to communicate with members.
• Ability to deal with routine changes often.
• Ability to deal effectively and tactfully with all employees, management and members.
• Excellent communication skills.
• Thorough understanding of Royal Palm Yacht & Country Club policies and procedures.
• Must have some computer skills, including use of Microsoft Office programs.

Education and experience

• High School Diploma and/or equivalent required.
• Previous clerical and reception work experience required.
• Must have intermediate knowable of all Microsoft applications; typing ability; customer focus driven, as well as, maintaining above standards for desk operations.
• Seasonal/yearly commitment highly desired; must be comfortable working in a fitness environment and be willing to assist in other areas.
• CPR/AED certification desirable.
• Must be able to lift at least 50 lbs., and bend and/or lift heavier objects or equipment in the fitness facility.