What are the responsibilities and job description for the Service Technician position at Royal Office Equipment Company Inc.?
Job Overview
Royal Office Equipment, a locally owned business serving Central Alabama, is seeking a motivated and dependable Service Technician to join our team. We provide sales, installation, and support for copiers, printers, scanners, VOIP phone systems, and managed IT solutions. This position offers an excellent opportunity for individuals who enjoy hands-on technical work, problem-solving, and delivering outstanding customer service.
Responsibilities
- Maintain a valid driving license, insurance, and good driving record with a car
- Install, configure, maintain, and repair office equipment at customer locations.
- Diagnose and resolve hardware, software, connectivity, and network-related issues.
- Perform preventive maintenance and ensure equipment operates efficiently.
- Provide technical support and training to customers on proper equipment use and basic troubleshooting.
- Document service calls, repairs, parts usage, and inventory accurately.
- Follow OEM guidelines and company service procedures.
- Operates machines to test their performance.
- Maintain a safe, organized, and professional work environment.
- Completes technical training on new equipment as assigned.
- Assist with equipment deliveries, installations, and removal of packaging and other materials.
- Manage car stock inventory with organization and accuracy.
- Complete all required administrative tasks in an accurate and timely manner.
- Build positive relationships with customers and office staff by delivering timely and professional service.
Qualifications
- A valid driver’s license and good driving record with a car is a must.
- Strong knowledge of computer hardware, operating systems, and software troubleshooting.
- Basic understanding of networking concepts, including device connectivity and network troubleshooting.
- Mechanical aptitude and experience using hand tools for equipment repair and maintenance.
- Ability to diagnose technical issues and implement effective solutions independently.
- Strong organizational skills and attention to detail.
- Excellent verbal communication and customer service skills.
- Ability to lift and move office equipment as needed.
- Previous experience with copiers, printers, office equipment, or IT support is preferred but not required.
What We're Looking For
The ideal candidate is dependable, self-motivated, and eager to learn. This role is well suited for someone who enjoys both technical and customer-facing work and takes pride in providing high-quality service. Successful technicians are problem solvers who can think independently, communicate effectively, and represent the company professionally at customer locations.
Pay: From $16.00 per hour
Benefits:
- 401(k) matching
- Health insurance
- Paid time off
- Professional development assistance
Application Question(s):
- Do you have a car, auto insurance, valid driver's license and a good driving record?
Ability to Commute:
- Montgomery, AL 36107 (Required)
Work Location: Hybrid remote in Montgomery, AL 36107
Salary : $16