Receptionist (part time, days/nights, some weekend days)

The Reception position has been ideal for qualified individuals seeking an interactive environment on a part-time basis.

Successful candidates in this department include seasoned professionals looking for a reduced schedule and individuals seeking limited weekly hours. Scheduling is flexible, and the team of receptionists work together to cover the desk schedule, which is developed a month in advance. Schedule includes AM / PM shifts Tuesday - Sunday.

Essential Functions:

• Operates reception desk phone system
• Greets and welcomes all members and guests in a friendly and positive manner
• Assists in taking dining and event reservations
• Assists in open communication – relaying operational information to members and guests
• Assists Membership and Catering & Events Departments with administrative duties
• Must be able to work some weekends and/or holidays

Worked Performed:

• Greets and welcomes all members and guests and assists with any directions or questions regarding Club events and activities
• Operates reception desk phone system
• Answers and routes all phone calls efficiently, promptly, and courteously
• Takes telephone messages when necessary and delivers as soon as possible
• Initiates Emergency calls when requested
• Ensures that phones are never left unattended
• Assists all departments with phone problems and places service calls as needed
• Assists in taking reservations:
• Takes reservations for the Club dining rooms and events
• Records all reservation changes and notifies the manager/host as soon as possible
• Assists with open communication:
• Assists all departments with open communications through radios and email
• Assists all departments with maintaining contact with the manager on duty
• Creates and distributes daily activity email to all departments
• Perform all work-related duties assigned by Concierge Lead or Assistant General Manager
• Directs all deliveries to the appropriate receiving area
• Assists with coat check during winter event season

Interactions:

Frequent Interaction: with members, guests, staff, and vendors

Working Conditions:

Office Setting, indoor/outdoor movement between buildings across campus as needed.

Special Requirements:

• Will have an outgoing and personable demeanor
• Must possess honesty and integrity, always courteous and tactful
• Must treat others with kindness and respect
• Ability to effectively communicate in a professional manner with members, staff, and vendors
• Reliable and able to appear for work on time and open the reception desk as scheduled
• Ability to understand and follow posted rules and procedures
• Ability to interact well with co-workers and to follow directions from a supervisor
• Pleasant phone voice and an engaging manner
• Ability to handle several things at the same time, good organizational skills
• Office Setting; indoor/outdoor movement between buildings across campus as needed.an upscale and professional environment

Physical Functions:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is occasionally required to stand, walk, climb stairs, balance stoop, kneel, crouch, crawl and/or sit up to eight hours per day.
• Use hands to finger, handle, or feel objects, tools and/or controls.
• Reach with hands and arms.
• Hearing and talking sufficient enough to communicate with members, guests and staff.
• Specific vision abilities include close vision, vision sufficient enough to read, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Must be able to push, pull or lift up to 30 lbs.
• Independent mobility through clubhouse and to/from various buildings on campus.