What are the responsibilities and job description for the Service Director position at ROYAL OAK FORD SALES, INC?
ROYAL OAK FORD SALES, INC is a retail organization located in Royal Oak, Michigan. Situated at 27550 N Woodward Ave, the company is dedicated to providing high-quality automotive products and services. Known for exceptional customer care and fostering strong community relationships, the organization strives to maintain excellence in both sales and service. Its commitment to delivering superior customer experiences makes it a trusted and reputable player in the automotive industry.
This is a full-time, on-site role for a Service Director at ROYAL OAK FORD SALES, INC, located in Royal Oak, MI. The Service Director will oversee daily operations of the service department, ensure customer satisfaction, manage budgets, and implement service strategies. Additional responsibilities include developing and conducting training programs, supervising team members, and promoting a culture of collaboration and excellent customer service. The role also involves maintaining high standards of operational efficiency and compliance.
- Demonstrated expertise in Customer Service and dedication to Customer Satisfaction
- Experience in Budgeting, with the ability to develop and manage financial plans effectively
- Proficiency in training and developing team members to enhance performance and skills
- Team Leadership experience, with skills in motivating and guiding teams toward achieving goals
- Strong interpersonal and communication skills to manage customer and team interactions effectively
- Prior experience in the automotive industry or a related field is a plus
- Possession of a Bachelor’s degree in Business Administration, Management, or a related discipline is preferred