Administrative Supervisor

About the job

This role oversees HR administration, government affairs processes, and customer relations for the USA region. The Admin Supervisor ensures regulatory compliance, manages employee relations, facilitates permits and licenses, and leads customer satisfaction initiatives.

Duties & Responsibilities:

• Oversee HR activities including onboarding, training, and performance evaluations.
• Handle employee relations, disciplinary actions, and policy compliance.
• Maintain HR records and ensure confidentiality.
• Act as primary liaison with government agencies and regulatory bodies.
• Facilitate work permits, visas, licenses, and government documentation.
• Monitor regulatory updates and communicate changes.
• Handle customer inquiries, complaints, and service feedback.
• Prepare reports on customer satisfaction, HR activities, and regulatory processes.

Knowledge & Skills Required:

• Strong understanding of labor laws and government procedures.
• HR operations knowledge including recruitment and employee relations.
• Customer service and communication skills.
• Ability to manage confidential information.
• Strong organizational and multitasking ability.
• MS Office and HRIS proficiency.

Qualifications:

• Bachelor’s degree in HR, Business Administration or related field.
• 3–5 years HR experience with exposure to government affairs.
• Experience in customer handling and issue resolution.

Only candidates under consideration will be contacted.