Hotel Front Office Supervisor

Overview

Join our dynamic hospitality team as a Hotel Front Office Supervisor, where you will lead the front desk operations with energy and enthusiasm! This pivotal role involves overseeing guest check-in and check-out processes, managing reservations, and ensuring exceptional customer service at every touchpoint. Your leadership will help create memorable guest experiences by maintaining smooth front desk functions, implementing hotel policies, and fostering a welcoming environment. If you thrive in a fast-paced setting and have a passion for hospitality management, this is your opportunity to shine!

Responsibilities

• Supervise daily front desk activities, including guest registration, room assignments, and billing procedures using property management systems such as OPERA Cloud.
• Provide outstanding customer service by addressing guest inquiries, resolving issues promptly, and ensuring guest satisfaction through personalized attention.
• Manage reservations efficiently across multiple platforms and coordinate with housekeeping and maintenance teams to ensure room readiness.
• Train and mentor front desk staff on hospitality best practices, phone etiquette, and hotel emergency procedures to uphold service standards.
• Oversee night audit processes, reconcile accounts, and prepare reports to ensure financial accuracy and accountability.
• Handle guest relations proactively by anticipating needs, offering local information, and creating a welcoming atmosphere for diverse clientele.
• Enforce hotel policies and procedures to maintain safety, security, and operational efficiency at all times.

Qualifications

• Proven experience in hospitality management or front desk operations within a hotel or resort environment.
• Strong knowledge of property management systems (PMS) such as OPERA Cloud or similar platforms.
• Excellent customer service skills with the ability to problem-solve quickly and effectively under pressure.
• Multilingual or bilingual abilities are highly desirable to serve a diverse guest base better.
• Familiarity with hotel emergency procedures, night audit functions, and guest services standards.
• Exceptional communication skills via phone and in person, demonstrating professionalism and courtesy at all times.
• Previous experience in resort settings or with hospitality reservation systems is preferred.

Embark on a rewarding career where your leadership directly impacts guest experiences! We are committed to providing an inclusive environment that values your skills in hospitality management, client communication, and guest relations—making every day at work lively, meaningful, and full of opportunity!

Pay: From $18.00 per hour

Benefits:

• Employee discount
• Health insurance
• Paid time off

Application Question(s):

• How many years of hotel front desk experience do you have?
• How many years of experience do you have supervising or leading front desk, hospitality, or customer-service employees?
• Which hotel Property Management Systems (PMS) have you used, and how proficient are you with each?
• What days of the week, Monday through Sunday, are you available to work?
• Are you available to work a flexible schedule, including weekends and holidays as required by the position?
• A guest is extremely upset about a problem with their room and is demanding an immediate refund. Briefly describe how you would handle the situation.
• An employee scheduled for the front desk calls out shortly before their shift, leaving the desk short-staffed. As the supervisor, what would you do?
• What do you believe are the three most important responsibilities of a hotel Front Desk Supervisor, and why?
• The Royal Inn Hotel is a drug-free work place, and employment requires mandatory drug testing and a background check. Are you able to comply?
• If you GPS your from home to the Royal Inn Hotel located at 675 Royal Palm Beach Blvd., Royal Palm Beach, FL 33411, how many minutes is your drive to the Royal Inn Hotel?

Work Location: In person

Salary : $18