What are the responsibilities and job description for the BILINGUAL SALES ASSOCIATE position at ROYAL IMPORTS INC?
NEWARK TOYOTAWORLD IS NOW HIRING SALES ASSOCIATES!
CURRENTLY SEEKING BILINGUAL, SPANISH SPEAKING ASSOCIATES!
FUNCTIONS
- Providing customers with outstanding customer service
- Building relationships and obtaining new customers
- Processing sales for new and/or used vehicles
- Maintaining current knowledge of products
DUTIES AND RESPONSIBILITES
- Greeting incoming customers in a positive, professional manner
- Interviewing customers to determine their needs and wants
- Work with customers online, phone, text and in person to determine their ideal vehicle based on features, payments and options
- Present in person vehicle features, advantages, and benefits relevant to customer’s needs and concerns.
- Build rapport with customers engaging with dealership initial inquires by quickly and accurately answering their questions through trust building responses.
- Other administrative functions include running credit applications and processing transaction paperwork
- Provide an exceptional customer experience with existing and potential customers through routine value add communication
ACCOUNTABLILITY
Performance standards for this position are met when:
- Customer Service standards are met and/or exceeded
- Sales objectives are met and/or exceeded
PHYSICAL DEMANDS
Associate will be required to:
- Remain in a stationary position
- Move about the property, including indoors and outdoors
- Operate a computer and other office productivity machinery
- Position self to enter and exit vehicles
- Communicate with customers and other staff
- Observe/identify customers and vehicles
- Move/transport up to 20 lbs.
- Work in all outdoor weather conditions