What are the responsibilities and job description for the Santa Express Elf position at Royal Gorge Route Railroad?
Description:
Santa Express Elf
Reports To: On Board Leader
FLSA Status: Hourly, Non-Exempt, Seasonal
Prepared By: Human Resources Director
Prepared Date: 10/01/2026
Compensation: $15.16 per hour
About Us: The Royal Gorge Route Railroad carries over 250,000 guests from around the world through Colorado's Royal Gorge. With stunning views, exceptional service, and delicious dining - the Royal Gorge Route experience is unlike anything else in the world.
We're looking for Elves who embody a genuine spirit of service, have a serious appetite for adventure and are seeking meaningful career growth. Always curious and caring, our team puts their heart into everything they do, striving to do their best no matter the task at hand. We are team players, problem solvers, innovators and lovers of people, travel and the Colorado life. If this sounds like the kind of place you want to be, we invite you to apply now! Join us and contribute your skills and talents while flourishing professionally at the Royal Gorge Route!
We love Colorado and we care about our team members and our guests. That's why the Royal Gorge Route Railroad is 100% smoke-free, inside and out. No smoking of any kind is allowed on any Royal Gorge Route Railroad properties or sister properties, including all Railroad property, on the train, at Happy Endings Caboose Cafe, the Royal Gorge Mansion or the Royal Gorge Route Inns. Being a smoke-free environment for guests and a smoke-free workplace for staff ensures we uphold our customer promise - to provide a world-class experience. It also means we uphold our employee promise - to provide a healthy, professional, clean atmosphere where everyone has the opportunity to grow and thrive.
Summary:
Interact with and serve guests during Santa Express departures. Interacting with guests includes leading Christmas songs, giving attention to every guest and playing games. The Elves have a large impact on the experience of our guests during Santa Express departures.
Essential Functions
• Warmly greets and acknowledges guests upon arrival
• Entertain guests with Christmas songs, games and interactions
• Serve hot chocolate and cookies to guests during their experience
• Accompany the Santa Claus during the departure
• Polishes/rolls silverware used for service
• Cleans, stocks, and maintains the workstations throughout shift
• Complete cleaning tasks on board during, between and after departures
• Follows all safety and sanitation policies and procedures
• Performs additional responsibilities as directed by management
Education/Minimum Requirements
• High school diploma or actively pursuing an education
- Must be available to work from November 15th through January 1st, including Holidays
Skills/Aptitudes
• Ability to read/speak/write the English language and communicate effectively and positively
• Ability to take direction and work under moderate supervision
• Ability to work in a team environment
• Ability to work quickly, calmly, and effectively under pressure
• Conflict Resolution, ability to deal with unpleasant or angry customers
Working Conditions/Essential Job Functions
• This position will spend 95% of the time standing/walking and 5% of the time sitting
• Position requires ability to bend, twist, make repetitive motions, use hands to hold and carry items/trays, kneel, reach, push and pull
• This position requires the ability to work/move safely on a moving train
• Must be able to lift and carry up to 15 lbs
• Direct contact with guests, managers, and co-workers
• Occasional environmental exposures to cold, heat, snow, rain and water
The Royal Gorge Route Railroad is an Equal Opportunity Employer. If you require assistance in completing your application, please call (719) 430-3038.
Santa Express Elf
Reports To: On Board Leader
FLSA Status: Hourly, Non-Exempt, Seasonal
Prepared By: Human Resources Director
Prepared Date: 10/01/2026
Compensation: $15.16 per hour
About Us: The Royal Gorge Route Railroad carries over 250,000 guests from around the world through Colorado's Royal Gorge. With stunning views, exceptional service, and delicious dining - the Royal Gorge Route experience is unlike anything else in the world.
We're looking for Elves who embody a genuine spirit of service, have a serious appetite for adventure and are seeking meaningful career growth. Always curious and caring, our team puts their heart into everything they do, striving to do their best no matter the task at hand. We are team players, problem solvers, innovators and lovers of people, travel and the Colorado life. If this sounds like the kind of place you want to be, we invite you to apply now! Join us and contribute your skills and talents while flourishing professionally at the Royal Gorge Route!
We love Colorado and we care about our team members and our guests. That's why the Royal Gorge Route Railroad is 100% smoke-free, inside and out. No smoking of any kind is allowed on any Royal Gorge Route Railroad properties or sister properties, including all Railroad property, on the train, at Happy Endings Caboose Cafe, the Royal Gorge Mansion or the Royal Gorge Route Inns. Being a smoke-free environment for guests and a smoke-free workplace for staff ensures we uphold our customer promise - to provide a world-class experience. It also means we uphold our employee promise - to provide a healthy, professional, clean atmosphere where everyone has the opportunity to grow and thrive.
Summary:
Interact with and serve guests during Santa Express departures. Interacting with guests includes leading Christmas songs, giving attention to every guest and playing games. The Elves have a large impact on the experience of our guests during Santa Express departures.
Essential Functions
• Warmly greets and acknowledges guests upon arrival
• Entertain guests with Christmas songs, games and interactions
• Serve hot chocolate and cookies to guests during their experience
• Accompany the Santa Claus during the departure
• Polishes/rolls silverware used for service
• Cleans, stocks, and maintains the workstations throughout shift
• Complete cleaning tasks on board during, between and after departures
• Follows all safety and sanitation policies and procedures
• Performs additional responsibilities as directed by management
Education/Minimum Requirements
• High school diploma or actively pursuing an education
- Must be available to work from November 15th through January 1st, including Holidays
Skills/Aptitudes
• Ability to read/speak/write the English language and communicate effectively and positively
• Ability to take direction and work under moderate supervision
• Ability to work in a team environment
• Ability to work quickly, calmly, and effectively under pressure
• Conflict Resolution, ability to deal with unpleasant or angry customers
Working Conditions/Essential Job Functions
• This position will spend 95% of the time standing/walking and 5% of the time sitting
• Position requires ability to bend, twist, make repetitive motions, use hands to hold and carry items/trays, kneel, reach, push and pull
• This position requires the ability to work/move safely on a moving train
• Must be able to lift and carry up to 15 lbs
• Direct contact with guests, managers, and co-workers
• Occasional environmental exposures to cold, heat, snow, rain and water
The Royal Gorge Route Railroad is an Equal Opportunity Employer. If you require assistance in completing your application, please call (719) 430-3038.
Salary : $15