Guest Liaison

Guest Liaison Job Description

Reports To:                  On Board Leader        

FLSA Status:                Hourly, non-exempt

Prepared By:               HR Director    

Prepared Date:            4/28/2026

Compensation:            $15.16 per hour

Summary: The Guest Liaisons function as the primary link between our guests and the Royal Gorge Route Railroad. They provide a first impression for guests. They provide personal guest interaction individually and on a small group basis. By answering questions, providing information, supplementing scripted on board narration and other duties as assigned makes the guests experience a memorable one. Overall, our focus is on providing an outstanding, safe, and consistently fantastic experience across all touch points while on property and onboard the train!

About Us: The Royal Gorge Route Railroad is Colorado’s most breathtaking rolling restaurant serving more than 200,000 guests from around the world annually. Founded in 1998 by a family of travel and tourism pros, we have grown our business by bringing together a team that is passionate about guest service, great food and creating memorable experiences.

We value our staff, and we like to have fun! In addition to becoming an integral part of our team-oriented environment, hourly team members enjoy excellent perks, including up to an 8% 401k match, discounts, free tickets, and opportunities for advancement. If you’re an energetic team player who wants to love where you work while making a great living, please apply today. 

Essential Functions

·         Monitor guest behaviors to facilitate a safe, welcoming environment

·         Monitors and maintains inventory of open air cars

·         Monitors and maintains cleanliness of open air cars and vestibule

·         Warmly greets guests upon arrival

·         Follows all safety and sanitation policies and procedures

·         Direct guests to boarding vestibules

·         Organizes and assists guests for quick boarding/deboarding

·         Performs additional responsibilities as directed by management

Education/Minimum Requirements

·         High school diploma or actively pursuing an education

·         Prior experience serving in a restaurant preferred

·         TIPS certified preferred

Knowledge

·         Knowledge of principles and processes for providing customer and personal services. This includes ability to assess customer needs, meeting quality standards for services, and evaluation of customer satisfaction.

·         Understanding of federal, state, and local liquor laws

·         Knowledge of historical facts is a plus

Skills/Aptitudes

·         Ability to read/speak/write the English language and communicate professionally and effectively.

·         Ability to take direction and work under moderate supervision

·         Ability to work in a team environment

·         Ability to work quickly, calmly, and effectively under pressure

·         Active listening skills: having the ability to give full attention to what others are communicating, taking time to understand, asking questions when appropriate and not interrupting.

·         Conflict Resolution, ability to deal with unpleasant or angry customers.

Working Conditions/Essential Job Functions

·         This position will spend 95% of the time standing/walking and 5% of the time sitting

·         Position requires ability to bend, twist, make repetitive motions, use hands to hold and carry items/trays, kneel, reach, push and pull.

·         This position requires the ability to work/move safely on a moving train.

·         Must be able to lift and carry up to 50 lbs.

·         Direct contact with guests, managers, and co-workers.

·         Occasional environmental exposures to cold, heat, snow, rain and water.