Elf

Santa Express Elf Job Description

Reports To:                  On Board Leader

FLSA Status:                 Hourly, Non-Exempt

Prepared By:               Human Resources Director

Prepared Date:            10/3/25

Compensation:            $15.00 per hour

Summary:

Engage with and serve guests during Santa Express departures. Engaging with guests includes leading Christmas songs, giving attention to every guest, dancing and playing games. The Elves have a huge impact on the guests' experience during Santa Express departures.

Essential Functions

·         Warmly greets and acknowledges guests upon arrival

·         Entertain guests with Christmas songs, games, dances and interactions

·         Serve hot chocolate and cookies to guests during their experience

·         Accompany the Santa Claus during the departure

·         Polishes/rolls silverware used for service

·         Cleans, stocks, and maintains the workstations throughout shift

·         Complete cleaning tasks on board during, between and after departures

·         Follows all safety and sanitation policies and procedures

·         Performs additional responsibilities as directed by management

Education/Minimum Requirements

·         High school diploma or actively pursuing an education

Skills/Aptitudes

·         Ability to read/speak/write the English language and communicate effectively and positively

·         Ability to take direction and work under moderate supervision

·         Ability to work in a team environment

·         Ability to work quickly, calmly, and effectively under pressure

·         Conflict Resolution, ability to deal with unpleasant or angry customers

-          Ability to speak publically and remain in character up to 2.5 hours

-          Enjoys being around guests and performing

Working Conditions/Essential Job Functions

·         This position will spend 95% of the time standing/walking and 5% of the time sitting

·         Position requires ability to bend, twist, make repetitive motions, use hands to hold and carry items/trays, kneel, reach, push and pull

·         This position requires the ability to work/move safely on a moving train

·         Must be able to lift and carry up to 15 lbs

·         Direct contact with guests, managers, and co-workers

·         Occasional environmental exposures to cold, heat, snow, rain and water